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Lettings Officer

2 months ago

Bristol, Bristol, United Kingdom Stonewater Full time
About the Role

We are seeking a skilled Lettings Officer to join our team at Stonewater. As a key member of our Lettings team, you will be responsible for delivering an exceptional customer experience for both outgoing and incoming customers.

Key Responsibilities
  • Manage a dedicated case load, working independently and as part of a team to respond to customer enquiries and resolve issues efficiently.
  • Handle tenancy terminations, schedule works to empty homes, and manage contractors to ensure a smooth transition for customers.
  • Advertise homes, manage customer applications, and support tenancy sustainment initiatives.
  • Develop strong relationships with customers, colleagues, and external partners to drive business growth and customer satisfaction.
Requirements
  • Proven customer service skills, with experience in a target-driven environment.
  • Strong administrative skills, with the ability to self-manage workload and prioritize tasks effectively.
  • Excellent communication skills, both written and verbal, with the ability to work with diverse stakeholders.
  • Ability to work on own initiative, with a strong understanding of the benefits of teamwork and collaboration.
  • Strong IT skills, with experience using databases and third-party interfaces.
About Stonewater

Stonewater is a leading housing provider, managing around 39,000 homes and serving 82,000 customers across the UK. We are committed to providing quality homes and services for people whose needs are not met by the open market.

We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix and are committed to being a Menopause Friendly employer.