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Helpdesk Administrator
3 months ago
About The Job:
Must be able to work remotely as well as travel into the office.
Schedule:
- Rota Job.
- May include weekends.
- 7 days in a 2 week period mixture of days and nights. Shifts are approx. 11.5 hours long. Every other weekend.
Role:
- Working on a busy Helpdesk within a Facilities Management environment.
- Log reactive tasks on CAFM system.
- Download and allocate work sheets for engineers/cleaners/subcontractors.
- Update CAFM once engineers/cleaner's/Sub contractors feedback received.
- Order parts for further works where necessary.
- Arrange for quotes to be raised where required.
- Strictly monitor all open tasks until resolution.
- Close down tasks on CAFM once completed.
- Produce reports to demonstrate Helpdesk performance.
- Prepare for cut over imminently to the new CAFM system.
- Scan and file completed work sheets.
About You:
- Strong communicator.
- Competent with IT software.
- Selfmanaging.
- Hard working.
- Well presented.
- Good Telephone Manner.
- Ability to work under pressure and manage numerous tasks at the same time.
- Highly motivated and enthusiastic.
- A positive cando attitude.
- Focused and committed.
About Multi Trades Recruitment Limited
Salary:
£11.00-£12.00 per hour
Benefits:
- Onsite parking
Schedule:
- 12 hour shift
- Day shift
- Night shift
- Weekend availability
Work Location:
In person
Expected start date: 03/04/2023