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Helpdesk Administrator

3 months ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Multi Trades Recruitment Ltd Full time
Multi Trades Recruitment are looking for an experienced Helpdesk Operative for a job based in Newcastle Upon Tyne area.

About The Job:
Must be able to work remotely as well as travel into the office.

Schedule:

  • Rota Job.
  • May include weekends.
  • 7 days in a 2 week period mixture of days and nights. Shifts are approx. 11.5 hours long. Every other weekend.

Role:

  • Working on a busy Helpdesk within a Facilities Management environment.
  • Log reactive tasks on CAFM system.
  • Download and allocate work sheets for engineers/cleaners/subcontractors.
  • Update CAFM once engineers/cleaner's/Sub contractors feedback received.
  • Order parts for further works where necessary.
  • Arrange for quotes to be raised where required.
  • Strictly monitor all open tasks until resolution.
  • Close down tasks on CAFM once completed.
  • Produce reports to demonstrate Helpdesk performance.
  • Prepare for cut over imminently to the new CAFM system.
  • Scan and file completed work sheets.

About You:

  • Strong communicator.
  • Competent with IT software.
  • Selfmanaging.
  • Hard working.
  • Well presented.
  • Good Telephone Manner.
  • Ability to work under pressure and manage numerous tasks at the same time.
  • Highly motivated and enthusiastic.
  • A positive cando attitude.
  • Focused and committed.

About Multi Trades Recruitment Limited

Salary:
£11.00-£12.00 per hour

Benefits:

  • Onsite parking

Schedule:

  • 12 hour shift
  • Day shift
  • Night shift
  • Weekend availability

Work Location:
In person

Expected start date: 03/04/2023