Helpdesk Operative

7 months ago


StainesuponThames, United Kingdom ATA Full time

**Helpdesk Operative - Egham - £25,000 to £30,000**

A great opportunity has arisen with a leading UK based technology integration business.

The role is responsible for maintaining high levels of customer service and support for dedicated key accounts.

Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld, are primary objectives of the role.

**Main Job Responsibilities / Job Specification**:
**Responsibilities will include**:

- Single point of contact to meet communication needs of key International customers.
- Management and ownership of cases throughout their lifecycle and through to completion.
- Case diagnosis and first line qualification of issues before call out.
- Ensure cases are restored for service within SLA.
- Booking of engineering resource / Logistics / Travel / Critical Spares etc.
- Engagement with other departments.
- Raising of accurate escalations in a timely manner.
- Booking of preventative maintenance visits.
- Weekly Touch-point meeting, reports and chairing of conference calls.
- Responsible for keeping case reporting and billing systems up to date.
- Raising supplier purchase orders.
- Invoicing management.
- Excellent customer relations and interpersonal skills.
- Production of quotations.

**Key skills**:

- Accurate recording of calls and customer/contract requirements
- Effective action and follow-up of required activities
- A meticulous attention to detail
- Administration and organisational skills
- Excellent customer relations and interpersonal skills
- Ability to take responsibility
- Ability to multi task and meet SLA based deadlines
- Ability to work on own initiatives, whilst part of a larger service delivery team

**Additional requirements / Advantages**:

- Experience of incident based ticketing systems
- Experience of CRM systems, (ideally Microsoft Dynamics)
- Previous Customer Service experience

Please note this the role operates on a shift pattern to be worked between 7am-7pm with a 9 hour working day.

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£30,000.00 per year

**Benefits**:

- Company events
- Company pension
- On-site parking
- Referral programme
- Sick pay

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Staines-upon-Thames: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (required)

Work Location: In person


  • Helpdesk Operative

    7 months ago


    Staines-upon-Thames, United Kingdom ATA Full time

    **Helpdesk Operative - Egham - £25,000 to £30,000** A great opportunity has arisen with a leading UK based technology integration business. The role is responsible for maintaining high levels of customer service and support for dedicated key accounts. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of...

  • IT Helpdesk

    7 months ago


    Walton-on-Thames, United Kingdom Proactive IT Full time

    9999CA £30k per year IT Helpdesk - 1st/2nd Line Walton-on-Thames - Hybrid working £30,000pa 6-12 Month FTC Fixed Term Contract **To be considered, you should have the following experience**: - Excellent problem solving and critical thinking skills - Strong knowledge of Microsoft Windows 10 - Strong knowledge of Microsoft Office 365 - Strong...

  • Helpdesk

    2 weeks ago


    Kingston upon Hull, United Kingdom Strong Civils Full time

    **Strong Civils are currently looking for a Helpdesk Operative located in Hull on a contract basis.** - You will be required to log jobs, assigning chasing for job completion documents and updates. - Closing down open purchase orders and general admin tasks **The hourly rate is £11.40 per hour, weekly pay every Friday** **Job Types**: Full-time,...


  • Newcastle Upon Tyne, United Kingdom Atalian Servest Full time

    **Would you be interested to join a leading facilities management company with a reputation for excellence?** Atalian Servest is currently recruiting for a Helpdesk and Planning Analyst to join our passionate and driven team in Newcastle! **Reference: /WD/31-12/147/12** **Job Title: Helpdesk and Planning Analyst** **Salary: Competitive** **Working...


  • Stratford-upon-Avon, United Kingdom Alcumus Group Full time

    Description The Helpdesk Administrator role holds responsibility for supporting the Operations Manager in the delivery of Info Exchange and ePermits solutions and helpdesk support through the relevant delivery processes. What that means day to day Providing excellent helpdesk support through the Delivery Tool and internal systems, ensuring the company...

  • Helpdesk Operative

    7 months ago


    Newcastle upon Tyne, United Kingdom The Recruitment Junction Full time

    _**Do you want to work for the UK's leading facilities management company? Do you have first class customer service experience? Look no further **_ Here at The Recruitment Junction, we are working with a leading, national employer who is looking to hire a Helpdesk Operative to join their team. Located in Newcastle city centre. Full time, 35 hours per...


  • Barton-upon-Humber, United Kingdom Brook Street Full time

    **Job Title: IT Systems/Helpdesk Support **Salary**: £26,000-£28,000 per annum dependant on experience Hours: Monday - Friday 09:00 - 17:00 (flexible start and finish times) Location: Barton Upon Humber/Grimsby** Our client is looking for an IT Systems/Helpdesk Support individual who will be responsible for the maintenance and development of in-house...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Senitor Associates Full time £28,000 - £30,000

    About the Role:We are looking for a Technical Helpdesk Expert to join our team in Newcastle. This permanent position comes with a salary of £28-30K.The successful candidate will be responsible for providing technical expertise and resolving complex issues across various technologies, including Microsoft services and VoIP systems. They will also be required...


  • Burton upon Trent, Staffordshire, United Kingdom SF Technology Solutions Full time £30,000 - £35,000

    **Job Description:**We are seeking an experienced IT Helpdesk Support Engineer to join our team at SF Technology Solutions. The successful candidate will provide expert technical support to our global users, ensuring the smooth operation of our IT systems and contributing to the success of our organization.**Key Responsibilities:**Deliver 1st and 2nd line IT...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Austin Fraser Full time

    Austin Fraser is seeking a highly experienced IT Support Technician to join our dynamic team in the UK.About the RoleYou will be responsible for managing daily support tickets, ensuring smooth IT operations, and providing exceptional support to end-users. Your expertise in Microsoft 365 and Microsoft Endpoint Manager will be crucial in addressing everyday...


  • Staines-upon-Thames, United Kingdom Maze Recruitment Services Limited Full time

    **JOB TITLE: CUSTOMER SERVICE ADVISOR - HYBRID** **SALARY: £25,480 + bonus (depending upon company performance)** **HOURS: 35 hours per week - 8am - 6pm shift pattern No weekend working Monday to Friday. (Core hours 10am - 4pm),No late working.** **BENEFITS: EXCELLENT - Free Parking and a full range of benefits after the qualifying probation...

  • Helpdesk Support

    2 days ago


    Newcastle Upon Tyne, United Kingdom Nigel Wright Recruitment Full time

    About the RoleThis role has been put in place to deliver efficient and prompt IT technical support across all teams; addressing and resolving issues or escalating them as necessary to reduce business disruption and ensure exceptional support for all team members.Efficient setup of hardware, software, and access permissions for new team members, role...

  • Helpdesk Support

    2 days ago


    Newcastle upon Tyne, United Kingdom Nigel Wright Recruitment Full time

    About the RoleThis role has been put in place to deliver efficient and prompt IT technical support across all teams; addressing and resolving issues or escalating them as necessary to reduce business disruption and ensure exceptional support for all team members.Efficient setup of hardware, software, and access permissions for new team members, role...

  • Helpdesk Support

    2 days ago


    Newcastle Upon Tyne, United Kingdom Nigel Wright Recruitment Full time

    About the RoleThis role has been put in place to deliver efficient and prompt IT technical support across all teams; addressing and resolving issues or escalating them as necessary to reduce business disruption and ensure exceptional support for all team members.Efficient setup of hardware, software, and access permissions for new team members, role...

  • Helpdesk Support

    3 days ago


    Newcastle Upon Tyne, United Kingdom Nigel Wright Recruitment Full time

    About the RoleThis role has been put in place to deliver efficient and prompt IT technical support across all teams; addressing and resolving issues or escalating them as necessary to reduce business disruption and ensure exceptional support for all team members.Efficient setup of hardware, software, and access permissions for new team members, role...

  • Helpdesk Support

    7 hours ago


    Newcastle Upon Tyne, United Kingdom Nigel Wright Recruitment Full time

    About the Role This role has been put in place to deliver efficient and prompt IT technical support across all teams; addressing and resolving issues or escalating them as necessary to reduce business disruption and ensure exceptional support for all team members. Efficient setup of hardware, software, and access permissions for new team members, role...

  • Helpdesk Support

    2 hours ago


    Newcastle upon Tyne, United Kingdom Nigel Wright Recruitment Full time

    About the Role This role has been put in place to deliver efficient and prompt IT technical support across all teams; addressing and resolving issues or escalating them as necessary to reduce business disruption and ensure exceptional support for all team members. Efficient setup of hardware, software, and access permissions for new team members, role...

  • Helpdesk Support

    2 hours ago


    Newcastle upon Tyne, United Kingdom Nigel Wright Recruitment Full time

    About the Role This role has been put in place to deliver efficient and prompt IT technical support across all teams; addressing and resolving issues or escalating them as necessary to reduce business disruption and ensure exceptional support for all team members. Efficient setup of hardware, software, and access permissions for new team members, role...

  • Helpdesk Support

    3 days ago


    Newcastle Upon Tyne, UK, Tyne & Wear, United Kingdom Nigel Wright Recruitment Full time

    About the RoleThis role has been put in place to deliver efficient and prompt IT technical support across all teams; addressing and resolving issues or escalating them as necessary to reduce business disruption and ensure exceptional support for all team members.Efficient setup of hardware, software, and access permissions for new team members, role...

  • Smart Meter Dual Fuel

    2 weeks ago


    Newcastle upon Tyne, United Kingdom Morrison Data Services Full time

    **About The Role**: Reporting to the Technical Helpdesk Manager you will contribute to Morrison Data Services safety and quality assurance standards by supporting meter installers via the Technical Helpdesk based in Newcastle. This is an ideal opportunity for someone in a field role to make the move into an office based role. **Salary**: £30,900 plus...