Technical Helpdesk Specialist

4 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Austin Fraser Full time

Austin Fraser is seeking a highly experienced IT Support Technician to join our dynamic team in the UK.

About the Role

You will be responsible for managing daily support tickets, ensuring smooth IT operations, and providing exceptional support to end-users. Your expertise in Microsoft 365 and Microsoft Endpoint Manager will be crucial in addressing everyday end-user issues effectively.

  • Identify and resolve hardware and software issues with minimal disruption to users.
  • Document and track issues and resolutions in our helpdesk system.
  • Provide guidance and training to end-users on IT best practices and tools.
Requirements

We are looking for someone with:

  • Previous experience within a similar role.
  • A strong understanding of Microsoft products.
  • A solid grasp of general IT concepts and end-user issues.
Compensation Package

A competitive salary range of £28,000 - £32,000 per annum.



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