Client Support Engineer

4 days ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom MTrec Technical Full time
A Career Opportunity at MTrec Technical
We are seeking an experienced Field Service Technician to join our team in the Northeast region. Our company offers a unique product range, state-of-the-art services, and a fantastic working environment. As a Field Service Technician, you will be responsible for providing technical support, troubleshooting, and resolving system, hardware, and software issues on-site or at customer locations.

Job Responsibilities:
* Act as the client point of contact for technical and reliability queries
* Manage the flow of information and close out issues through the JIRA helpdesk
* Attend scheduled internal and customer reviews
* Work with clients and internal functions to identify trends relating to performance and reliability
* Provide technical support, troubleshooting, and resolve system, hardware, and software issues on-site or at customer locations

Requirements:
Experience in discussing technical issues and offering technical support directly to clients; good oral, interpersonal, and written communication skills; ability to work in a team environment and build relationships; initiative-taking with a can-do attitude and thirst to continuously develop and learn; and awareness of the lifecycle of projects and ability to identify and feedback risk.

Benefits:
Permanent day shift role from day one, vehicle supplied to support visits, overtime available, company pension contributions, and ongoing training and development opportunities.

Estimate Salary: £45,000 - £55,000 per year.

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