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IT Communications Hardware Assistant

3 months ago

Bath, Bath and North East Somerset, United Kingdom Wessex Water Full time
In this varied role, you will support the IT Procurement team with communications hardware incidents and requests.

You will set up mobile communications hardware and create cost savings by identifying and helping to implement identified opportunities.

What you'll do:

In this exciting role, you will:

  • carry out an investigation of incidents raised for mobile communication devices
- carry out the fulfilment of service requests raised for mobile communication devices
- liaise with Internal IT teams and external stakeholders on telemetry faults
- assist in recommending standard mobile communication devices.
- set up mobile communication devices
- carry out CMDB maintenance and asset creation
- raise telemetry line requests with external suppliers
- produce reports to highlight Mobile Communication process improvements and efficiencies
- carry out logístical planning for customer devices.

What you'll need:

To succeed in this role, you will have:

  • strong organisational skills and a keen attention to detail
- excellent communication skills at all levels
- the ability to work calmly and efficiently under pressure
- the ability to work well to tight deadlines
- an analytical and curious mindset
- the ability to use your own initiative and be self-motivated
- excellent O365 skills, particularly in the use of Outlook and Excel
- at least three years' experience in an IT Support Role or similar
- a good working knowledge of Microsoft InTune, Samsung Knox and Apple DEP (advantageous)
- a good working knowledge of a CMDB, ticket management and asset management
- practical experience with troubleshooting iOS and Android systems
- knowledge of IT service management best practice, such as ITILv3 or 4 (desirable)
- the ability and willingness to learn and understand new systems quickly
- the ability and willingness to adapt to changing needs of end users
- the ability to liaise effectively with internal and external contacts.

What you'll receive:

  • Total pension contributions up to 20%.
  • Career progression and professional development opportunities.
  • 25 days' holiday rising to 28 with length of service.
  • The opportunity to buy up to 10 days' holiday and sell up to five every year.
  • A healthcare package that allows you to claim back healthcare costs.
  • Life assurance of up to eight times your salary.
  • A new electric car in exchange for part of your gross salary.
  • Cashback and discounts from more than 3,000 retailers.
  • One paid volunteering day each year.
  • Enhanced family leave and pay arrangements.
  • An interactive health and wellbeing platform.
  • Support from mental health first aiders.
  • A £1,000 referral fee if you recommend someone to work for us.

Who we are:


We are one of the top-performing water and sewerage companies in England and Wales, serving 2.9 million people across the South West.

The work we do goes beyond providing an essential public service. We also aim to have a positive impact on the communities we serve and the natural environment.


Our people tell us Wessex Water is a great place to work, which is why so many of them stay with us You will have the opportunity to develop and progress your career, while also receiving health and wellbeing support.

We also continue to promote diversity and inclusion - with that in mind, all applicants are welcome. We are delighted to have signed the Armed Forces Covenant and are a Disability Confident Employer.


This is an exciting opportunity to join us and if you would like to be part of our journey, we would love to hear from you.

Please do not hesitate to let us know about any additional support you may need.