IT Communications Hardware Specialist

1 week ago

Bath, Bath and North East Somerset, United Kingdom Wessex Water Full time
About the Role

We are seeking a skilled IT Communications Hardware Assistant to join our team at Wessex Water. As a key member of our IT Procurement team, you will play a vital role in supporting the delivery of communications hardware and services to our customers.

Key Responsibilities
  • Investigate and resolve incidents related to mobile communication devices
  • Process and fulfill service requests for mobile communication devices
  • Liaise with internal and external stakeholders to resolve telemetry faults
  • Recommend and implement standard mobile communication devices
  • Set up and configure mobile communication devices
  • Maintain and update the CMDB and asset management systems
  • Collaborate with internal teams to identify and implement process improvements
Requirements
  • Strong organizational skills and attention to detail
  • Excellent communication and interpersonal skills
  • Ability to work under pressure and meet deadlines
  • Analytical and problem-solving skills
  • Proficiency in Microsoft Office, particularly Excel
  • At least three years' experience in an IT support role
  • Knowledge of IT service management best practices, such as ITILv3 or 4
What We Offer
  • Total pension contributions up to 20%
  • Career progression and professional development opportunities
  • 25 days' holiday rising to 28 with length of service
  • Healthcare package and life assurance
  • Opportunity to buy and sell holiday
  • Cashback and discounts from retailers
  • One paid volunteering day per year
  • Enhanced family leave and pay arrangements
About Us

We are one of the top-performing water and sewerage companies in England and Wales, serving 2.9 million people across the South West. We aim to have a positive impact on the communities we serve and the natural environment.

We are committed to promoting diversity and inclusion, and we welcome applications from all candidates. We are a Disability Confident Employer and have signed the Armed Forces Covenant.

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