Warranty Administrator

2 weeks ago


London, Greater London, United Kingdom London Electric Vehicle Company (LEVC) Full time

Warranty Administrator

Circa £32,000

Brewery Road, London (
N7 9QH)**
Who we are?


At LEVC we have been transformed from a traditional vehicle manufacturer of the iconic black cab, into a modern electric vehicle company with high performing tech.

We operate a green global footprint, with offices and operations across Europe and key overseas markets. The TX electric taxi heralded a new generation of personal transport, bringing zero-emissions-capable operation to cities around the world.

Why work at LEVC?
Our talented team are dedicated to driving green transport solutions that will accelerate the journey to cleaner cities.

With our principle 'Sustainable Innovation' at the heart of everything we do, we're proud of what we've achieved already and excited to bring and develop talent into the EV industry.

2024 promises to be another exciting year with all the foundations in place to embark on an ambitious growth journey.


About the role


As a Warranty Administrator you are the main point of contact between the customer and service department at our dealership in Brewery Road, London.

You will be responsible for efficiently managing warranty claims, ensuring compliance with manufacturer guidelines, and providing exceptional customer service.

Accurately review and process warranty claims in accordance with manufacturer guidelines.

Verify warranty coverage and documentation submitted by customers or service departments.

Ensure timely submission of warranty claims to maximize reimbursement.

Liaise with manufacturers, suppliers, and service departments to resolve warranty-related issues.

Provide excellent customer service by addressing customer inquiries and concerns related to warranties.

Conduct periodic audits to ensure compliance with warranty procedures and guidelines.

Experience to succeed
Familiarity with automotive warranty procedures, manufacturer guidelines, and dealership operations.

Strong organisational skills with attention to detail.

Excellent communication and interpersonal skills.

Ability to work in a fast-paced environment and meet tight deadlines.

Customer-focused with a commitment to providing exceptional service.

Experience with automotive manufacturing or EVs is a bonus

What we can offer you
Competitive salary

25 days' annual leave plus bank holidays

Life insurance, cycle to work scheme, and a salary sacrifice pension scheme


Health and wellbeing support, including Medicash health care scheme, Employee Assistance Programme, available 24/7 365 days and network of mental health first aiders.

Salary extras giving you discounts across various retailers (e.g supermarkets, eating out, and leisure activities.

Dedicated Learning & Development team help you to unlock your potential through technical & behavioural training. Oh, and did we mention you can get access to LinkedIn Learning too


At LEVC, whatever your role, you truly have the opportunity to join a team that helps you perform at your best.



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