Lead Administrator

2 weeks ago

London, Greater London, United Kingdom Wipro Limited Full time
London, United Kingdom

  • Tech Hiring

Role :
Site Operations -Lead Administrator

Location:
London, UK

The company:
Wipro is an exciting organization to work for. We ranked as a "Top Employer" as part of the Top Employer Institute annual listings. We were assessed on several key HR practices including Diversity and Inclusion. This is accompanied by exciting business growth in the last six-quarters.

Role Overview:

  • The Asset Management and Site Operations Specialist will be responsible for overseeing all related data within the asset and inventory tracking system (OneAsset [OA]). This role includes creating and auditing data, performing updates, conducting monthly physical audits, and maintaining the quality of the data. The specialist will also manage deployment, migration, and decommissioning of devices, coordinate warranty parts orders, process warranty returns, and fulfill spares and supplies. Additionally, the role involves maintaining and auditing various inventories and ensuring storage room cleanliness and organization.

Key Responsibilities:

  • Asset Management:
  • Maintain inventory database with uptodate asset data.
  • Perform regular physical audits to ensure database accuracy.
  • Manage and audit inventory in AIM storage rooms, including server hardware, network hardware, KVM hardware, fiber optic cables, and consumables.
  • Ensure storage rooms adhere to organization Confidential standards.
  • Coordinate with site services to maintain storage room cleanliness and organization.
  • Maintain network cable inventory levels per site requirements.
  • Provide quarterly audit/status reports.
  • Operational Reporting:
  • Provide comprehensive reporting on SLA activities and leading indicators.
  • Review and propose additional metrics and KPIs for operational performance.
  • Engage in monthly and quarterly reviews with company stakeholders.
  • Site Operations:
  • Identify and manage a lead per site or cluster of sites.
  • Audit ticket queues daily to ensure compliance with ticket management.
  • Monitor communication channels for timely responses to customer requests.
  • Document and publish weekly site operations meeting notes.
  • Review and track monthly CMDB audit reports.
  • Report on monthly operational metrics such as stock levels, UPS, power, and SAN utilization.
  • Maintain and document environments and processes on a shared SharePoint site.
  • Manage escalations and facilitate resolution of major incidents.
  • Ensure crosstraining for backup resource management during incidents.
  • Deliver Post Incident Reviews within five business days of an event.
  • Audit and ensure compliance with cabling practices.
  • Manage space allocation and preparation for deployments.
  • Ensure consumable supplies are stocked prior to deployments.
  • Provide timely updates on deployment progress.
  • Support best practices consultation and escalate facility changes as needed.
  • Support service improvement plans based on client feedback.
  • Assist Service Managers with customer communications and service issues.
  • Develop and implement lab usage strategies to optimize infrastructure resource utilization and customer satisfaction.

Benefits:

  • You will receive a competitive salary, a generous benefits package, training, and development, as well as an exciting career within a fast paced and dynamic business. The benefits include;
  • Contributory pension
  • Extra holiday purchase
  • Life insurance policy
  • Private medical insurance

Equal Opportunities:

***Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants welcome

  • Datacenter
  • Wintel Stack
We are an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

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