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Customer Service Consultant
3 months ago
Customer Service Consultant at HSBC
What you'll do
The role of a Customer Service Consultant at HSBC is to provide outstanding service, educate customers on using digital platforms, and offer different ways to bank. Consultants also raise fraud awareness, assist vulnerable customers, and support those with complex needs for financial inclusion.
We are seeking individuals enthusiastic about delivering exceptional customer experiences, with a helpful and ambitious personality. Prior Customer Service experience is beneficial but not required. What we truly value is someone who can engage in conversations and has a genuine passion for exceeding customer expectations.
At HSBC, we prioritize coaching and developing our team, providing access to a learning platform for personal and career growth.
Within this role you will;
- Play a key role in the Branch Customer Service Team, being the primary contact for customers, addressing their needs, and ensuring an exceptional experience.
- Contribute to customer education on HSBC digital services and fraud prevention.
- Identify and assist customers in vulnerable situations with appropriate support.
- Support customers with complex banking needs to help them make informed decisions.
Requirements
To succeed, you should;
- Demonstrate excellent communication skills to engage in effective conversations, build connections, and show empathy.
- Take ownership of customer inquiries to surpass expectations with a personalized, friendly, and efficient service.
- Adapt well to a dynamic environment.
When & Where you'll work
Full-Time roles are 35 hours per week, Monday to Friday 09:00-17:00 and Saturday 09:00-13:30.
Occasionally, you may be requested to support other local branches with expenses covered.
Your Training
Full training will be provided in-branch covering job specifics, systems, and HSBC products and services. The training course is 9 days over 3 weeks, requiring full attendance without holidays.
What You'll Get
Starting salary of £24,570 based on 35 hours, with annual performance bonuses and benefits:
- Over six weeks' holiday time, including bank holidays with the option to purchase more.
- Perks at Work Benefit providing access to 30,000+ national & local discounts.
- Employer Pension contribution, healthcare, and life assurance.
- Flexible benefits platform for Health Club Memberships, Retail Voucher Cards, and more.
- Sharesave schemes for monthly savings linked to discounted shares in HSBC.
