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Application Support Analyst
3 months ago
The Application Support team is responsible for providing technical support for all front office and post-trade applications including trade capture, market data, settlement and clearing systems.
The team handles all support requests, incidents, problems, and business continuity activities, to ensure the highest quality delivery of services to end users and clients.
Our client is a global financial services platform that offers essential liquidity, market access, and infrastructure services to clients in the energy, commodities, and financial markets.
The Application Support Analyst is responsible for taking ownership of issues and providing procedural and technical support to various teams and internal/external stakeholders.
In addition to driving resolution of day-to-day issues, managing incidents and outages to resolution, this role requires a close partnership with the rest of the infrastructure team, the service desk and the wider IT group.
Provide support for all trading and back-office platforms offered to both internal and external client base.Support business users offering second and third line support.
Manage new system analysis and implementation.
Provide incident management per ITIL standards.
Manage vendor system upgrades and implementation.
Manage exchange relationships and project manage mandatory upgrades.
To escalate risk events immediately
To provide input to risk management processes, as required.
Solid background in Windows, Linux/Unix OS, including SQL and Oracle database architecture
Experience gained in a financial services background, ideally banking
Proven ability to show a proactiveness in picking up issues and improving existing processes
Experience with ITIL and change management processes
Ability to build strong relationships with Application Development teams and business sponsors
Experience in exchange and vendor management with a view to project manage exchange/system critical upgrades
Ability to work shifts patterns (if required)
Knowledge of Fix Messaging protocol, including support experience
Prior experience in a consultative sales support role, liaising directly with clients in a technical capacity
Excels at building relationships, networking and influencing others
A discretionary Bonus
~ Pension, Private health care and more
~ Hybrid working - 2 days on site in Central London
~
