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Workforce Coordinator
3 months ago
Location: WEBB ELLIS HOUSE, TWICKENHAM
Closing date: 11thJune 2024
Women's Rugby World Cup England 2025 (Women's RWC 2025) will be the 10th edition of the women's tournament. World Rugby, in partnership with the Rugby Football Union (RFU) and UK Sport, have formed a Local Operating Company to plan and deliver the event.
Ambitions for the tournament are at an all-time high as women's rugby is one of the fastest growing team sports in the world. Women's RWC 2025 will be the ultimate stage for the best players, teams and coaches from 16 nations across the globe and is set to be the biggest and most widely watched women's rugby event ever. If you are interested in being a part of a tournament that will celebrate a generational moment for global rugby, apply today
The LOC intends to appoint a Workforce Coordinator reporting to the Workforce Manager. The 'workforce' for the Women's Rugby World Cup 2025 includes all paid staff, volunteers and contractors required to deliver the tournament.
What you'll be doing:
- Support on key workforce planning elements including scheduling & rostering, recruitment and onboarding, and workforce operations on venue
- Assist with the creation of Workforce training materials to support the onboarding and development of paid staff and volunteers at tournament time
- Collaborate with colleagues across the business to coordinate the ordering and distribution process of Tournament time uniform for paid staff and volunteers
- Support the development of key workforce documentation including operational policies and procedures, as well as staff and volunteer manuals
- Maintain records and databases through the Tournament Management System, and produce effective reporting to inform workforce operations
- Coordinate key elements of the Volunteer Programme, in particular focusing on volunteer engagement opportunities across all venues
- Oversee volunteer communications, assisting with queries and issue resolution in a timely manner
- Contribute to the creation of a unique Reward & Recognition programme to enhance workforce experience and retention
- Support with wider Workforce tasks as required to ensure the effective delivery of the Workforce functional area at tournament time
Experience & knowledge you'll need:
- Previous experience in an events setting
- Experience of coordinating project plans for complex events
- Familiarity with workforce management systems or experience of learning to use new systems quickly and effectively
- Experience dealing with and responding to a high demand of clients and/or stakeholders
- Proven people management and/or customer service skills
- Proficient in MS Office (Excel, Word, PowerPoint)
Nice to Haves:
- A HR, Events or Sports Management related qualification
- Experience in using tournament management systems
- Experience in a coordinator role at a major sports event or multi-venue event
PERSONAL ATTRIBUTES:
- A passion for sport and to contribute to the further growth of the women's game.
- Role-models World Rugby's values of Discipline, Respect, Integrity, Passion, and Solidarity.
- A positive, 'can-do' attitude; someone who is resilient, flexible, curious, and delivery focused.
- Adept at working under pressure in a fast-paced environment, delivering work to deadlines and honouring commitments.
- A collaborative team player, who builds strong relationships with colleagues and a diverse range of stakeholders.
- Excellent planning and organisational skills, managing multiple workstreams at once; meticulous attention to detail.
- Can navigate ambiguity and cut through complexity, taking a logical and creative approach to problem-solving.
Diversity, Equity & Inclusion:
Women's RWC 2025 LOC is committed to building a diverse workforce and therefore strongly encourages applications from underrepresented groups. We are committed to equality and inclusion and welcome applications from all individuals, regardless of their background. We strive to be a diverse and inclusive workplace, which reflects the global sport we want to be and where everyone can be themselves and feel they belong.
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