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Workforce Operations Coordinator

2 months ago

London, Greater London, United Kingdom Adecco Full time

Workforce Operations Administrator

Job Summary

We are seeking a highly skilled Workforce Operations Administrator to join our dynamic team at Adecco. As a key member of our workforce operations team, you will play a critical role in ensuring the smooth operation of our administrative processes.

Key Responsibilities

  • Process Management: Collaborate with the Travel and Finance departments to manage the weekly Travel reconciliation process, ensuring accuracy and efficiency.
  • Operational Excellence: Review and enhance current operational processes and procedures to drive efficiency and effectiveness.
  • Service Standards: Regularly review and develop current and future service standards across the operational departments, ensuring alignment with organizational goals.
  • Reporting and Data Management: Support heads of departments in reporting individual and team KPIs across the workforce team, ensuring data accuracy and accessibility.
  • Communication and Collaboration: Handle inbound and outbound communication from our clinical workforce via platforms like AirCall and Zendesk, and collaborate with colleagues across the Workforce department to share best practices and innovative ideas.
  • Administrative Support: Provide administrative support to the Director of Workforce, including scheduling meetings, taking minutes, and project coordination.

Requirements

  • Experience: Proven administrative/operational experience, skilled in data management and reporting (KPI analysis).
  • Skills: Strong communication (verbal and written), familiarity with AirCall and Zendesk, ability to improve processes.
  • Attributes: Strong relationship management, multitasking, attention to detail, teamwork, time management, integrity, resilience, and ability to work under pressure.

About Adecco

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. We are an Equal Opportunities Employer.

Application Instructions

To apply for this role, please submit your updated CV and a cover letter outlining your relevant experience and skills.