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Re-flight Baggage Agent
1 week ago
Department:
Re-flight Baggage Agent
Pay Rate:
To be discussed in interview
After successful completion of Probationary period (up to Six months), this will increase to TBC per hour
Job Type:
Full-time, Permanent position
- Immediate Start Required.
Benefits :
Westfield Cash Plan with entitlement up to £1070 per year, Pension plan, Airport Staff Canteen card with company discount of 75% and Staff Airport parking
Location:
The work will be based at London Heathrow Airport.
Hours:
We operate 7 days a week so there will be various shift start / finish timings operating on 3 on 3 off shift pattern.
The following responsibilities are associated with this job role:
- Processing GBS handled Airlines delayed baggage
- Retagging baggage for next available flights using Reflight system, sending relevant forward messages. Or rerouting baggage as per Airline requirement.
- Entering of information in Reflight system, Baggage Reconciliation and World Tracer
- Prepare relevant manifests and handover to respective handling agents teams
- Clear any rush bags and send baggage delivery order to relevant delivery company
- Report all equipment malfunctions to the appropriate supervisor/manager
- Comply with all UK/Ireland/EU legislation as well as airport authority and carrier security requirements
- Comply with GBS / Service partners Standard Operating Procedures (SOP's)
- Maintain the highest standards of safety and security at all times
- Other duties as assigned by Shift Leader, Supervisor or Management.
- The list is not exhaustive and may vary depending on location and local customer requirements.
Requirements:
- Previous Airport experience would be advantageous.
- A minimum of 3 years working in a Customer Service role
- Excellent customer service skills
- Strong communication and interpersonal skills.
- Fluent in English, second or third language of the following, Chinese, Japanese, French, German, Spanish, or Italian would be advantageous.
- Computer literate.
- Able to manage multiple computerised systems.
- Able to find solutions to customer needs and ability to problem solve and empathise with customers.
- Proactive and 'Can Do' attitude is a MUST.
- Able to adapt in a fast paced and changing environment.
- Self motivated and strong time management skills.
- Excellent team player
- Decision making
- Problem solving
- Safety driven
- Fully fit and able bodied; this role involves heavy lifting and carrying of passenger luggage on occasions. Manual handling training provided.
- You will be required to attend mandatory training as set by GBS.
- You must have the right to work in the UK.
- You must hold valid photo I.D; Passport and/or Driving Licence
Job Types:
Full-time, Permanent
Work Location:
In person
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