Re-flight Baggage Agent

1 week ago


London, Greater London, United Kingdom Global Baggage Solutions Full time

Department:
Re-flight Baggage Agent

Pay Rate:
To be discussed in interview

After successful completion of Probationary period (up to Six months), this will increase to TBC per hour

Job Type:
Full-time, Permanent position

  • Immediate Start Required.

Benefits :
Westfield Cash Plan with entitlement up to £1070 per year, Pension plan, Airport Staff Canteen card with company discount of 75% and Staff Airport parking


Location:
The work will be based at London Heathrow Airport.

Hours:

We operate 7 days a week so there will be various shift start / finish timings operating on 3 on 3 off shift pattern.


The following responsibilities are associated with this job role:

  • Processing GBS handled Airlines delayed baggage
  • Retagging baggage for next available flights using Reflight system, sending relevant forward messages. Or rerouting baggage as per Airline requirement.
  • Entering of information in Reflight system, Baggage Reconciliation and World Tracer
  • Prepare relevant manifests and handover to respective handling agents teams
  • Clear any rush bags and send baggage delivery order to relevant delivery company
  • Report all equipment malfunctions to the appropriate supervisor/manager
  • Comply with all UK/Ireland/EU legislation as well as airport authority and carrier security requirements
  • Comply with GBS / Service partners Standard Operating Procedures (SOP's)
  • Maintain the highest standards of safety and security at all times
  • Other duties as assigned by Shift Leader, Supervisor or Management.
  • The list is not exhaustive and may vary depending on location and local customer requirements.

Requirements:

  • Previous Airport experience would be advantageous.
  • A minimum of 3 years working in a Customer Service role
  • Excellent customer service skills
  • Strong communication and interpersonal skills.
  • Fluent in English, second or third language of the following, Chinese, Japanese, French, German, Spanish, or Italian would be advantageous.
  • Computer literate.
  • Able to manage multiple computerised systems.
  • Able to find solutions to customer needs and ability to problem solve and empathise with customers.
  • Proactive and 'Can Do' attitude is a MUST.
  • Able to adapt in a fast paced and changing environment.
  • Self motivated and strong time management skills.
  • Excellent team player
  • Decision making
  • Problem solving
  • Safety driven
  • Fully fit and able bodied; this role involves heavy lifting and carrying of passenger luggage on occasions. Manual handling training provided.
  • You will be required to attend mandatory training as set by GBS.
  • You must have the right to work in the UK.
  • You must hold valid photo I.D; Passport and/or Driving Licence

Job Types:
Full-time, Permanent

Work Location:
In person

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