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Passenger Service Agent

3 months ago

London, Greater London, United Kingdom Sky Handling Partner Full time

Passenger Services Agent

Reporting to:

Duty Manager Shifts:
A mixture of early and late shifts (87 hours per month)

Main Duties

  • To ensure passengers and their baggage are processed for the correct flight in accordance with established procedures.
  • To verify the validity of passengers documentation, with respect to immigration and security considerations.
  • Assisting disrupted passengers in accordance with Duty Managers instructions and with reference to the carrier's disruption procedures.
  • Attending to the needs of passengers who may require special assistance as a result of their age or physical condition.
  • Comply with all SHP health and safety and security requirements
  • Comply with internal updated procedures as instructed by Manager
  • Comply with external updated procedures as instructed by Airlines and CAA
  • Complete any tasks that the Duty Manager may require
  • To supervise and carry out departure boarding control and safe coordination of passengers to and from the aircraft and the terminal building.
  • To accurately control the boarding process, so as to be able to confirm the total number of passengers on board with reference to the security and safety considerations.
  • To deal with passengers in a positive and friendly manner at all times.
  • To conform to the Company's grooming regulations at all times.
  • Other duties will be assigned from time to time.

Person Specification:

  • Ability to work well under pressure.
  • Good Organisational and Interpersonal Skills.
  • Ability to work rostered shifts and to be flexible in the event of disruptions.
  • The discipline to carry out any valid instruction as requested by the Duty managers / Station Manager
  • A good record for punctuality and time keeping.

Agents must be fully flexible and available to work rostered shifts in line with operational demand.

Job Types:
Part-time, Fixed term contract

Contract length: 23 months

Salary:
£11.69 per hour

Benefits:

  • Company pension

Schedule:

  • Day shift
  • Night shift
  • Weekend availability

Ability to commute/relocate:

  • London, E16 2PJ: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • Are you able to follow a roster of early and late shifts, which differs on a weekly basis?

Experience:

  • Customer service: 1 year (required)

Work Location:
In person

Expected start date: 03/01/2024