Sales and Customer Service Agent

1 week ago


London, Greater London, United Kingdom ABL Recruitment Full time

Sales and Customer Service Agent

Job Title:
Sales and Customer Service Agent

Salary:
£11 OTE

Location:
Canary Wharf, London - Hybrid

Hours:37.5 per week

Shifts:08:00 - 16:00 or 12:00-20:00 Monday to Friday / 08:00-16:00 on weekends. Hours each week will outlined in a monthly rota. You will be expected to work 2 weekend days p month.

Main Purpose of role:

Why work for us?

  • Fun and sociable team environment working culture
  • Pension Scheme
  • Eye test vouchers and discounts
  • Discounted corporate gym membership
  • Involvement with local charities and fundraising days
  • Campaign specific benefits including discounts, incentives and prizes
  • Recommend a friend scheme paid reward of £1000
  • Apprenticeship qualifications and career flight path schemes
  • Recognition and reward schemes with Love to Shop Voucher rewards
  • Weekly dress down day
  • Cycle to work scheme
  • Tech scheme

Responsibilities and Duties of Role

  • Handle incoming calls for both sales and service calls
  • Generate sales through understanding customer needs and creating desire
  • Cancel, modify or confirm visits already sold
  • Upsell additional products, services and extended stays

Training (100% Remote)

  • Full product and system training provided
  • Sales technique training provided
  • Customer Service skills training provided

Profile

  • Dutch speaker to fluent level
  • Excellent interpersonal skills
  • Able to add to a high performance team culture where agents "exhaust all opportunities" to achieve targets and brand loyalty for the client
  • A natural ability to drive sales
  • Professional and emotionally resilient.
  • Good attention to detail
  • Excellent multi tasker
  • Aims to surprise and delight on every customer interaction
  • Experience in a previous customer service or sales roles (E);
  • Excellent communication and motivational skills, ability to multitask and work independently (E);
  • Ability to work in a fast paced environment, maintaining attention to detail and accuracy (E);
  • Excellent understanding of call centre practices, KPIs etc. (P)


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