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Sales & Customer Service Agent - Dutch - (Hybrid)

3 months ago


London, Greater London, United Kingdom Konecta Full time

Location:
Hybrid - Head Office in Canary Wharf, London

Salary/Rate:
£11 hour + benefits

Commission:
Uncapped commission structure rewarded for sales results, paid out monthly. On
target earnings of £5000 per annum (Commission shall not form part of your

Reports to:
Team Manager

Progression:
Agents can progress to positions such as Support Agent, Helpdesk Agent, Senior

Agent, Trainer, Quality Support Executive and Team Manager.

Hours:

Full time: 37.50 per week, between the hours of 8am - 8pm Monday - Friday, - 4PM Saturday and 9-4PM Sunday.

Shifts will include 1 weekend day every other
week with a weekday given in lieu.

Part time available:
Flexible hours between 08:00 - 13:00 Mon-Sunday and 16:00

  • 20:00 Mon-Friday.

Outline:

We are looking for a Travel Agent to join our existing team for Centerparcs. Centerparcs offer
service and a natural ability to influence sales. The travel agent will be expected to handle
incoming calls on behalf of Centerparcs including the exploration and understanding of the needs
and expectations of customers.

Responsibilities:

  • Handle incoming calls for both sales and service calls
  • Generate sales through understanding customer needs and creating desire
  • Cancel, modify or confirm visits already sold
  • Upsell additional products, services and extended stays
  • Assist customers on live chat with enquiries about the product and website bookings.
This list is not intended to be exhaustive, and other duties may be required from time to time as
deemed reasonable by the business.

Key Competencies:

  • Dutch speaker to fluent level
  • Excellent interpersonal skills
  • Able to add to a high performance team culture where agents "exhaust all opportunities"
to achieve targets and brand loyalty for the client

  • A natural ability to drive sales
  • Professional and emotionally resilient.
  • To embrace the brand vision of the Centerparcs core values
  • Good attention to detail
  • Excellent multi tasker
  • Aims to surprise and delight on every customer interaction
  • Experience in a previous customer service or sales roles
  • Excellent communication and motivational skills, ability to multitask and work
independently

  • Ability to work in a fast paced environment, maintaining attention to detail and accuracy
  • Excellent understanding of call centre practices, KPIs etc.

Training:

  • Full product and system training provided
  • Sales technique training provided
  • Customer Service skills training provided
Compensation & Benefits

  • IIP Accredited Employer
  • BUPA Life Insurance Scheme
  • Childcare Vouchers
  • Dentist scheme
  • Eye test vouchers
  • Excellent onsite training and induction
  • Staff room with refreshments
  • Corporate discounts, including hairdressing, gym membership, restaurants and bars
  • Smart casual dress code and policy
  • Involvement with local charities and fundraising days/events
  • 20 days holiday per annum plus an additional day per year of service up 5 days
  • Bank holidays entitlement
  • Konecta career progression structure
  • Recently built premises
  • Specific benefits on campaigns you work on including discounts, incentives and prizes
  • Recommend a friend scheme paid reward
  • Apprenticeship positions available
  • NVQ qualifications
to a satisfactory checking report from the Disclosure and Barring Service for Criminality, also
Financial Probity.
You will be required to supply 36 months previous employment references (2 references
minimum).