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Customer Service Agent

3 months ago

London, Greater London, United Kingdom Novax Recruitment Ltd Full time
Customer Service Agent
Islington
£20 per hour
Full Time Contract ( 3 months long)

Novax Recruitment is actively seeking a Customer Service Agent in Islington. This is a contract without a scope for extension working full time hours.

The job:

  • To process payment in and payments out of organisation; ensure that timescales and performance target are achieved for both
  • To deal with all customer interactions in a polite, friendly and efficient manner
  • To maintain records and produce statistics where necessary
  • Previous experience in a similar role within a local authority is essential
  • Experience of using IT& telephony systems and administrative procedures in a customer focused organisation
  • Ability to communicate appropriately and effectively with clarity both orally and in writing
  • Ability to work unsupervised and on own initiative with accuracy and attention to detail
  • Ability to set and maintain high personal standards of performance and conduct