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Customer Service Agent

3 months ago

London, Greater London, United Kingdom Bark Full time

About the Role
We have an amazing company culture at Bark, where we invest in good people and talent is nurtured. We are looking for Customer Service Agent's to join our team (no experience necessary).

You'll be the first point of contact for the professionals who use us and your role will be to ensure you provide outstanding customer success and they understand how to make the most of the platform.

We are looking for energetic and enthusiastic people with a flare for customer service and sales to come and make a difference to our team.


Responsibilities

  • Be a product & customer expert, assisting new and existing professionals with any queries that they may have
  • Handle inbound calls from our valued professionals, ensuring each communication is positive, empathetic and solutionoriented.
  • Onboard new professionals, getting them started and selling credits by showcasing the benefits of our platform and offering guidance to get them started successfully (all our sales are warm sales)
  • Talk with prospective professionals, discussing the various benefits of Bark and how we can help them grow their business.
  • Handle the daytoday team inbox (we use Zendesk). Promptly responding to enquiries and resolving issues with a professionalfirst mindset

Shifts
We have different shifts to cover the different countries we operate in, so do require some flexibility.

The current night shifts are:
11:30pm to 8:00am Monday to Friday

11:00pm to 8:00am Saturday to Sunday


Due to the nature of the working hours, when you are working in the office, we will pay for a Uber into the office Monday to Sunday.

Anyone also working Friday night gets dinner provided.

Perks and Benefits

  • Uncapped commission
  • Extremely generous commission structure (all sales are warm sales)
  • Share options in a rapidly growing company whose founders have a proven track record and are Private Equity backed
  • Flexible working policy with a central office in London
  • Private health insurance run by Aviva including dental cover
  • Personal annual L&D Budgets with £250 to spend on your development
  • Enhanced Gympass membership for all employees with access to mental health courses and fitness classes
  • Fully stocked kitchen and weekly team lunches
  • Financial advisor
  • Cycle to work scheme
  • Regular wellness weeks with industry leading talks through to massages in the office
  • Being at the forefront of an industry with new and exciting problems to solve

Skills and experience

  • Passionate about providing exceptional customer experiences
  • Confident and skilled in handling diverse queries, guiding them to positive resolutions
  • Ability to remain calm and professional in more complex and challenging queries
  • An interest in sales no experience required (most of our previous top billers have had no experience at all)
  • Fluent spoken and written English, with a clear and confident communication style
  • Exceptional attention to detail
  • A driven self starter and motivated with great work ethic
  • An eagerness to learn and progress within the company
  • Self starter