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Call Centre Assistant

3 months ago

StokeonTrent, Stoke-on-Trent, United Kingdom University Hospitals of North Midlands NHS Trust Full time

The post is to cover predominantly night shifts and including weekends and Public Holidays to cover a busy 24/7 Switchboard service.

There may be a requirement to cover day shifts as and when required to meet the service needs.


We are the first point of contact for our patients, clients, suppliers and staff throughout the Trust and the wider NHS.

You will handle calls from general enquiries to emergency response procedures.

Customer service is key to this role so we are looking for people who are flexible, articulate, enthusiastic and effective communicators and essentially can remain calm in all circumstances.