Stoma Care Secretary

2 weeks ago

Ipswich, Suffolk, United Kingdom East Suffolk and North Essex NHS Foundation Trust Full time

Job summary

An exciting opportunity has arisen for an experienced and motivated admin assistant to join our stoma care specialist nursing team at Ipswich. The position is based in the outpatient area at Ipswich hospital.

The function of the post is to provide an administration service to the Stoma care team to enable them to undertake their clinical and management roles. This includes appointment booking, referral management and office administration.

You will demonstrate excellent organisational and communication skills. You will also be proficient in clerical and IT skills. Knowledge of the hospital appointment booking system is desirable but not essential. Full training will be provided where required.

The successful Post holder is expected to work within a small office, with varying noise and occupancy levels, equating to 15 hours per week.

Main duties of the job

You will provide comprehensive and efficient administrative support to a small specialist nursing team. This will include making and changing appointments, photocopying, filing, stock ordering, updating patient information and typing.

You will also receive and process telephone calls. These include calls from patients, relatives, GPs, stoma company representatives and other medical professionals. These will be managed in a professional and concise way.

About us

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes.

We are one of the largest NHS organisations in England, employing more than 12,000 staff.

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients.

If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.

Find out about living and working here -

Job description

Job responsibilities

For full details of the responsibilities and duties of this role please see the attached job description.

Person Specification

Experience

Essential

Previous administrative role Working collaboratively as part of a team Advanced IT Systems including - Microsoft Office

Desirable

NHS experience Supervision/co-ordination of other team members

Qualifications

Essential

GCSE grade 5/C or equivalent in English and Maths NVQ level 3 in administration/secretarial or equivalent experience

Desirable

Willingness to undertake further study

Knowledge

Essential

Confidentiality and Data Protection Customer service

Desirable

NHS Knowledge of stoma Care/Colorectal service

Skills

Essential

Excellent communication skills (written and verbal) to deal with complex or sensitive information Able to plan and prioritise effectively and work within defined deadlines Ability to deal appropriately with sensitive and confidential information.

Desirable

Able to manage unpredictable workload, and interruptions

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