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Service Officer

2 months ago

Islington Norfolk, United Kingdom Service Care Solutions Ltd Full time
Service Charge Officer

Full Time - Hybrid

Temporary

We have the fantastic opportunity for the right candidate to join a team based in Islington, as a Service Charge Officer.

This is a full time, temporary position with an initial contract period between 3-6 months.

This position offers a hybrid working approach, with 2 days a week office based and 3 days working from home.

The Service Charge Officer will be responsible for the accurate production of service charge statements, answering customer queries, and ensuring administrative tasks are completed promptly.


Previous experience within a Housing Association is desirable
Excellent IT skills, including using Excel, Access, Powerpoint, and Word
Effectively manage service charge enquiries, providing a responsive, excellent, customer-focused and efficient service
Producing clear, understandable breakdowns and summaries of service charges for customers
Proactively contact customers promoting the team as a key point of contact for any service charge concerns
Calculate and produce accurate actual and estimated service charges statements
Monitor and analyse the service charge spend on each scheme monthly, investigating and resolving any variations and where required or appropriate, proactively communicating with customers about these variations

If you require any additional information regarding the position, please call Beth at Service Care Solutions on or send an E-Mail to bethany.

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