Tenancy Officer

5 months ago

Islington, United Kingdom Cleantech People Full time

**What's involved with this role:
**Job Ref: Islington RQ1244833**

**Standard DBS disclosure required**

The Tenancy Officer - Targeted Tenant Services will be a skilled practitioner in the provision of holistic and person-centred tenancy management services across the borough.

Key Responsibilities:
Provide a responsive and proactive tenancy management service to tenants with a range of requirements, building on their strengths to facilitate personalised, creative and realistic interventions that reduce risk and promote resilience
- Establish and maintain expertise in the range of tenancy-related matters that residents require assistance with, developing and implementing a suite of tools and resources (including policies and procedures) to support the delivery of the service. In particular, to take the lead in developing expertise in areas of specialism
- Provide housing and tenancy-related advice, interventions and services directly to council tenants, their families, advocates and other professionals including the wider staff team, and support colleagues to do the same. Ensure that demand for the service is managed effectively and that unnecessary, wasteful demand is minimised Implement robust processes for assessing, recording, managing and reviewing risks, ensuring that these are dealt with at an appropriate level within the service structure.
- Work in partnership with other service areas and teams in relation to service development, multi-agency panels and individual cases. To understand the role of all relevant statutory and non-statutory services available to residents and support the team to make relevant referrals to safeguard and support them as appropriate
- Optimise service delivery through flexible working, co-location and integration with the wider Tenancy Services structure, other teams and service areas, including maintaining effective matrix management arrangements, Service Level Agreements and similar
- Deliver a set of challenging KPIs and personal objectives in line with agreed targets
- Deliver a programme of visits, using data and intelligence to proactively identify and engage with residents who may be at risk of poor outcomes and offer support accordingly
- Where appropriate, contribute to specific projects for the Targeted Tenant Service, enabling vulnerable residents to thrive and live well. Develop innovative responses to changing circumstances and problem solve with a high degree of responsibility and independence
- Contribute ideas and constructive feedback to the development and review of the service plan, making suggestions to enhance the effective delivery of the service and ensure it remains aligned with the wider partnership and council

**To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.**

**If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additiona**l **information for clarity.**

Other “Essential Requirements” - Please check to ensure that your CV addresses the following items:
**Unless the DBS requirement stated above is for a Basic **Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.**

Knowledge:

- An understanding of the issues facing people who have experienced disadvantages including poor health, unemployment and trauma, and an understanding of how these disadvantages combine to create social exclusion
- An understanding of housing and other relevant policy and legislation, including housing supply and demand issues and welfare reform
- An understanding of the network of statutory and non-statutory social and community services and how these may be utilised to support and empower vulnerable people

**Experience**:

- Experience of providing advice or assistance to the public in a customer-facing role, ideally within a housing or support setting

Skills & Abilities:

- Excellent customer service skills, with a strong commitment to empowering people to solve their problems, thrive and live well
- Great written and verbal communication skills, with the ability to build strong relationships, networks and achieve results through collaboration
- Able to undertake risk assessments, develop safety plans and make recommendations about risk and need based on the evidence
- Able to manage and prioritise workload balancing organisational and service led demands, working under pressure and quickly.
- Able to manage demand effectively, minimising unnecessary, wasteful demand wherever possible
- Able to n

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