Housing Services Officer
3 months ago
1. To provide a customer service function to people presenting to the Customer Centre with a housing need and or tenancy management enquiries. Interacting with members of the public, providing initial advice and assistance to ensure their queries are dealt with as swiftly and efficiently as possible. 2. To ensure a prompt, courteous and helpful response when dealing with queries from tenants/residents, members of the public or their representatives, including elected Members, outside agencies and partner organizations. 3. To be readily identifiable as a Housing Tenant Triage Officer and comply with the dress code and/or uniform provided. 4. To interview, make an initial assessment and log r tenants/residents, customer’s enquiries on the Council’s internal housing system (HTS Triage Form), scanning and indexing related documents and completing detailed notes and reports on case files. 5. To sign post and refer tenants/residents to relevant internal teams and to other agencies as necessary for advice on Tenancy matters, welfare rights, social services, immigration and other issues using referral procedures. 7. To participate in appropriate training needs to gain a satisfactory level of knowledge appropriate for advising clients. 8. Constructively take part in meetings, supervision, seminars and other events designed to improve communication and assist with your own development and that of your role. 9. To carry out duties and responsibilities in accordance with the Council’s Health and Safety Policy and relevant Health and Safety legislation. 10. Undertake other duties compatible with your learning and development as required.
**Job Type**: Temporary contract
Contract length: 2 months
Pay: £20.59 per hour
Expected hours: 35 per week
**Experience**:
- knowledge of housing provision in the rental: 1 year (required)
- relevant: 1 year (required)
Licence/Certification:
- Qualification in this field (required)
Work Location: In person
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