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Support Coordinator

3 months ago


Thornbury, South Gloucestershire, United Kingdom Brain Tumour Support Full time

JOB PROFILE



JOB TITLE:
Support Co-ordinator


BASED AT Charity Head Office - Thornbury



RESPONSIBLE TO:
Support Services Manager


Hours: 35 hours per week



SALARY:
£18,900


JOB SUMMARY


You will have experience of supporting someone with a life limiting or life threatening condition (at work or in your private life) and an understanding of the impact of a brain tumour diagnosis.

You will be experienced in office and administration work and you will ideally have first-hand experience of providing customer service, support or advice and guidance, and listening to callers who may be anxious and emotional.

You will be an excellent communicator both verbally and in writing, and work well as part of a team and on your own.

You will be working with vulnerable adults so an understanding of maintaining boundaries and confidentiality are vitally important.

**BRAIN TUMOUR SUPPORT:
- **Brain Tumour Support (registered charity was founded in South Gloucestershire in 2003. A small team, headed by the Chief Executive, runs the charity together with a Board of Trustees who provide governance and direction for the charity.


The charity's vision is to ensure that no one is alone when facing the effects of a brain tumour diagnosis.

The charity has nine Brain Tumour Support Professionals and a Volunteer Coordinator who provide support to families who have been affected by a brain tumour.


The team is passionate and committed to making a difference to the lives of patients and families who are living with a brain tumour.

-
MAIN DUTIES AND RESPONSIBILITIES:

Administration - undertake general administration tasks for the Support Service Manager; create and update process and procedure flow charts for all functions of the role; ensure the BTSW cloud folders are organised and up to date

Referrals - act as first point of contact for CNS or self-referrals to a BTS support service (SPs or Counselling) and send out relevant paperwork, consent forms etc and record on CL

Communication - act as the central point of contact and information for all support matters and communicate effectively with team members as and when appropriate

Provide initial emotional support, information and guidance as appropriate

Identify appropriate clinical and non-clinical support and refer/signpost to other services

Create and maintain data bases -with the Support Team, research and collate useful contacts for each geographical area

Build relationships - with clients and external contacts including NHS staff

CharityLog Data - enter,maintain and review data required for the support service using the charity CRM/database system; support the SPs by monitoring red flag on CL and alerting them to back log or missed/over due client actions

**Reporting and Data
- **produce activity reports required by Support Services Manager, Support Team and other staff as required; monitor mailout and group data and help with collating and reporting; work with and assist the Data Officer and managers to collect and process support service quantitative and qualitative data, such as client questionnaires or Board reports

Governance - ensure policies, procedures and systems are followed to meet service needs and statutory/mandatory requirements e.g. safeguarding, risk assessments, monthly reporting, GDPR

Written materials - produce, update, order, print off, keep stock and send out flyers/posters etc

Organisation - room bookings, hotel bookings, travel arrangements, refreshments and general requirements for support group meetings (as required) and support service meetings

Undertake ad hoc projects as specified by the Support Services Manager

Maintain resources - ensure resources are regularly checked, up dated, tracked and returned

Support the charity by raising awareness of relevant issues and promoting fundraising opportunities as appropriate

Professional Conduct

To ensure professionalism in this role, the post holder will be required to undertake continual professional development including BTS wide mandatory training and team away days, and to be a part of the charity's appraisal process and personal supervision requirements.


Confidentiality

The post holder must maintain the confidentiality of information about patients and their families, staff, volunteers and other charity business.

The work is of a confidential nature and information gained must not be communicated to other persons except in the recognised course of duty.


Travel
The post holder will be expected to travel occasionally to attend relevant meetings. Travel expenses will be paid according to the charity Travel Expenses Policy.

Flexibility

This role profile is intended to provide a broad outline of the main responsibilities only and will be reviewed annually.

The post holder will need to be flexible in developing the role together with the Support Services Ma