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Reservations Coordinator at a Prestigious Castle Hotel

3 months ago

Thornbury, South Gloucestershire, United Kingdom Château de Mercuès Full time
Job Title: Reservations Coordinator at Château de Mercuès

Job Overview

  • Competitive hourly wage based on experience
  • Full-time permanent role with a commitment of 40 hours per week, scheduled over 5 days, including weekends (8-hour shifts between 7 am and 11 pm) with a requirement for flexibility
  • Opportunity to earn additional service charge and tips (estimated at £2,000 annually)
  • 28 days of paid leave, inclusive of public holidays
  • A dedicated and personable professional with a strong enthusiasm for the hospitality sector
  • Address telephone and in-person inquiries regarding bookings, hotel details, and guest issues promptly
  • Exceptional communication and listening skills, with a creative and positive demeanor to meet guests' needs
  • Proficient in IT, particularly Microsoft Office, with experience in generating and managing reports
  • Utilize the Opera Front Office System for managing guest check-ins and check-outs, as well as processing payments
  • Assist guests with hotel check-in and check-out processes, making reservations, and dining bookings to ensure a memorable experience
  • Greet guests upon arrival, manage their luggage, and provide information about local attractions and activities
  • Support the reception desk during busy periods

Qualifications

  • Prior experience in a similar capacity, ideally within a 4-star or higher establishment
  • Strong IT skills, particularly in Excel and Microsoft Word; familiarity with hotel Property Management Systems is advantageous
  • Fluent in both verbal and written English
  • Able to manage multiple tasks efficiently and adapt as necessary
  • Strong organizational and customer service skills
  • Attention to detail with proficiency in English communication
  • Commitment to exceeding guest expectations

Additional Benefits

  • Paid leave on your birthday
  • Sick leave benefits after six months of service
  • Referral program offering £250 for each new staff member introduced (subject to full-time contract)
  • Complimentary stay at the hotel after completing a three-month probation period
  • Access to training programs from both internal and external professionals, along with online training resources
  • Discounted rates for staff and family on hotel accommodations and dining
  • Recognition initiatives
  • Opportunities for career advancement
  • Uniform provided and complimentary parking available