Customer Success Executive

2 weeks ago


Britain Roman province, United Kingdom BrighterBox Full time

This company is an award-winning immersive education platform (B2B SaaS) leveraging Virtual Reality (VR), Artificial Intelligence (AI) and Behavioural Science to deliver effective and scalable soft skills training.

They've already worked with leading organisationsand institutions on topics like leadership, communication and interview skills. Unlocking people's full potential.
They have a fantastic product, great traction and great customers.

They are now looking for a motivated and talented Customer Success Executive to help strengthen heir existing relationships and provide a first-class service.

This is a unique opportunity tojoin their growing team of exceptionally talented and ambitious individuals that has embarked on a fantastic adventure at the cutting-edge of VR and AI technology.


  • Your day-to-day responsibilities will include:
  • Onboarding new customers
  • Facilitate demos and training around the product
  • Design a success plan including clear Objectives and KPIs for and with each customer
  • Ensure all relevant stakeholders are engaged and properly onboarded
  • Managing customer relationships
  • Manage multiple enterprise customers across a range of sectors/industries, build strong relationships with their personnel
  • Be the customers' daytoday point of contact, address their queries timely and effectively, ensuring they have a consistent, bestinclass experience in every interaction
  • Actively monitor customers analytics and adoption of the solution, set up regular meeting reviews to present reports, review KPIs and make recommendations for better use of the product to drive further value
  • Identify and secure upsell and cross sell opportunities
  • Identify marketing opportunities, get the right stakeholders on board to create case studies, get quotes and validate award submissions.
  • Turn customers into company and product advocates
  • About you:
  • Experience in managing commercial accounts, where you can demonstrate how you went above and beyond to deliver a service
  • Confidence in using tools such as Google Drive, Hubspot and Excel
  • Commercial and negotiation experience
  • Major plus include:
  • Experience in a startup or similar fastpaced environment
  • Track record of going above and beyond Whether that's in your studies, sports or career
  • Exceptional interpersonal skills, both written and verbal, ability to build longlasting relationships and become a trusted advisor
  • Excellent organisational & time management skills, comfortable handling multiple work streams in a demanding and fastpaced environment, ability to keep on top of complex evermoving projects
  • Entrepreneurial, selfstarter, ambitious and hard working, excited to actively contribute to a startup success story
  • Customerfocused, solutionoriented, showing a doanything attitude for delighting customers
  • A team player who is prepared to help others in order for us to achieve their goals
  • Benefits:
  • Working in one of the industry's hottest startups, with the opportunity to learn from quickly from experienced entrepreneurs
  • Flexible working environment they're outcome focused
  • Fun and supportive culture they firmly believe in fostering a positive work environment, which means having fun as a team while challenging themselves
  • 25 days paid holiday
  • Pension scheme


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