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Assistant Product Manager Banking and Proposition

3 months ago

Birmingham, Birmingham, United Kingdom HSBC Full time

Assistant Product Manager Banking and Proposition.

Some careers shine brighter than others.

If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Our Wealth and Personal Banking business supports millions of individuals, families, business owners, investors and entrepreneurs worldwide. We provide products and services that include current accounts, credit cards, personal loans and mortgages, as well as savings, investments, insurance and wealth management. We also have specialised relationship managers who support customers with bespoke requirements, including high net worth and ultra-high-net-worth clients.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

We provide products and services that include current accounts, credit cards, personal loans and mortgages, as well as savings, investments, insurance and wealth management. We also have specialised relationship managers who support customers with bespoke requirements, including high net worth and ultra-high-net-worth clients.

The purpose of the team is to manage and develop digital first, customer centric journeys across the Everyday Banking (EDB) product set (Current Accounts, Debit Cards, Overdrafts, Savings, FX) to achieve great customer outcomes whilst maximising commercial opportunities and minimising risk for the bank. This in turn drives achievement of the EDB customer growth and financial plan and protects the business by adhering to regulatory and reputational responsibilities.

The purpose of this role is to manage the commercial performance and competitive pricing across all the EDB product lines, including ownership of the Financial Resource Plan (FRP), driving forecasting adjustments in year and identifying performance risks and opportunities to support delivery of FRP.

A move across the business allows you to continue to access tailored professional development opportunities, and our fantastic benefits packages.

In this role you will:

Supporting Product Managers and Senior Product Managers to maintain, develop and improve products and customer journeys within HSBC, First Direct and M&S Bank across the EDB product set & Support with the pricing of the EDB product suite, continually seeking opportunities to optimise price-points to maximise benefit to both the customer and Bank. Support regular commercial performance updates to present concise and informative updates into Senior forums ( ManCo, ExCo and CEO updates), adapting to multiple stakeholder audiences. Assist on regular consumer trend forecasting activity (balance flows, Debit Card spending, Overdraft utilisation) utilising internal and external data to deliver outputs of high precision & Constantly scrutinise the department's income generation lines to assess for opportunities for enhancement Analysis of the external market to identify commercial opportunities, opportunities to enhance forecasting capabilities and develop pricing proposals. Lead key stakeholder relationships across Finance, Asset Liability & Capital Management (ALCM) and Risk, and coach/educate the wider product team on commercial understanding and performance. Preparing product analysis, insight, MI and research for consideration to support the promotion and communication of the performance of products to the wider organisation. Requirements

To be successful in this role you should meet the following requirements:

Knowledge of the following products and/or services is key to role - Current Accounts, Savings Accounts, Currency Accounts, Overdrafts and Debit Cards. Highly numerate and analytical – able to analyse data effectively for planning, forecasting, and reporting with Proven ability to use large, complex datasets and translate into digestible, easy to read Exec level commentary to inform business decisions. A track record of making complex business decisions with authority, even in times of ambiguity, considering the potential long term risks and implications also Industry awareness of related industry trends, the UK market and accessible data-points. Strong customer and commercial focus with ability to balance risks vs. rewards whilst maximising cost effectiveness. Demonstration of leadership capability with experience of people management.

This role is based in Birmingham.

Opening up a world of opportunity

Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.

We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.

If you'd like to apply for one of our roles and need adjustments made, please get in touch with our