Current jobs related to Contact Centre Team Leader - Dartford, Kent - Rydon
-
Restaurant Team Leader
6 days ago
Dartford, Kent, United Kingdom Beefeater Full timeRestaurant Team Leader OpportunityWe are seeking an experienced Restaurant Team Leader to join our team at The Beacon Beefeater in Dartford. As a key member of our management team, you will be responsible for leading our Front of House team and ensuring exceptional customer service.Key Responsibilities:Lead and manage a team of hospitality professionals to...
-
Restaurant Team Leader
6 days ago
Dartford, Kent, United Kingdom Beefeater Full timeRestaurant Team Leader OpportunityWe are seeking an experienced Restaurant Team Leader to join our team at The Beacon Beefeater in Dartford. As a key member of our management team, you will be responsible for leading our Front of House team and ensuring exceptional customer service.Key Responsibilities:Lead and manage a team of hospitality professionals to...
-
Nursing Team Leader
3 weeks ago
Dartford, Kent, United Kingdom Oxleas NHS Foundation Trust Full timeAbout the RoleWe are seeking a dynamic and compassionate individual to join our team as a Band 5 Nursing Team Leader. As a key member of our clinical team, you will play a vital role in delivering high-quality care to our patients and staff.Key ResponsibilitiesCollaborate with Clinicians to review physical health needs of patients and develop strategies for...
-
Clinical Team Leader
6 days ago
Dartford, Kent, United Kingdom Oxleas NHS Foundation Trust Full timeJob SummaryWe are seeking a highly skilled and experienced Clinical Team Leader to join our Forensic Directorate at Oxleas NHS Foundation Trust. As a Clinical Team Leader, you will be responsible for leading a team of nurses and ensuring the delivery of high-quality care to patients with complex mental health needs.About the RoleThis is an exciting...
-
Clinical Team Leader
6 days ago
Dartford, Kent, United Kingdom Oxleas NHS Foundation Trust Full timeJob SummaryWe are seeking a highly skilled and experienced Clinical Team Leader to join our Forensic Directorate at Oxleas NHS Foundation Trust. As a Clinical Team Leader, you will be responsible for leading a team of nurses and ensuring the delivery of high-quality care to patients with complex mental health needs.About the RoleThis is an exciting...
-
Clinical Team Leader
2 days ago
Dartford, Kent, United Kingdom Oxleas NHS Foundation Trust Full timeJob SummaryAn exciting opportunity has arisen for a Clinical Team Leader to join our Forensic Directorate at Oxleas NHS Foundation Trust. We are seeking a dynamic and enthusiastic individual with good clinical skills, who can work closely with other disciplines to deliver high-quality care to patients.About the RoleThe Clinical Team Leader will be...
-
Clinical Team Leader
2 days ago
Dartford, Kent, United Kingdom Oxleas NHS Foundation Trust Full timeJob SummaryAn exciting opportunity has arisen for a Clinical Team Leader to join our Forensic Directorate at Oxleas NHS Foundation Trust. We are seeking a dynamic and enthusiastic individual with good clinical skills, who can work closely with other disciplines to deliver high-quality care to patients.About the RoleThe Clinical Team Leader will be...
-
Clinical Team Leader
3 days ago
Dartford, Kent, United Kingdom Oxleas NHS Foundation Trust Full timeJob SummaryAn exciting opportunity has arisen for a Clinical Team Leader to join our Forensic Directorate at Oxleas NHS Foundation Trust. We are seeking a dynamic and enthusiastic individual with good clinical skills, who can work closely with other disciplines to deliver high-quality care to patients.About the RoleThe Clinical Team Leader will be...
-
Clinical Team Leader
3 days ago
Dartford, Kent, United Kingdom Oxleas NHS Foundation Trust Full timeJob SummaryAn exciting opportunity has arisen for a Clinical Team Leader to join our Forensic Directorate at Oxleas NHS Foundation Trust. We are seeking a dynamic and enthusiastic individual with good clinical skills, who can work closely with other disciplines to deliver high-quality care to patients.About the RoleThe Clinical Team Leader will be...
-
Warehouse Team Leader
1 week ago
Dartford, Kent, United Kingdom Siamo Group Full timeWarehouse Team Leader OpportunitySiamo Group is seeking a highly motivated and experienced Warehouse Team Leader to join our team in High Wycombe. As a key member of our operations team, you will be responsible for managing all key elements of our warehouse operations.Key Responsibilities:Manage and coordinate warehouse activities to ensure efficient and...
-
Warehouse Team Leader
1 week ago
Dartford, Kent, United Kingdom Siamo Group Full timeWarehouse Team Leader OpportunitySiamo Group is seeking a highly motivated and experienced Warehouse Team Leader to join our team in High Wycombe. As a key member of our operations team, you will be responsible for managing all key elements of our warehouse operations.Key Responsibilities:Manage and coordinate warehouse activities to ensure efficient and...
-
Warehouse Team Leader
1 week ago
Dartford, Kent, United Kingdom Siamo Group Full timeWarehouse Team Leader OpportunityWe are seeking a highly motivated and organized Warehouse Team Leader to join our team at Siamo Group.Key Responsibilities:Manage all key elements of warehouse operationsParticipate in production meetings to stay informed about updates and ongoing activitiesRequirements:Warehouse or stores experienceBasic computer literacy...
-
Warehouse Team Leader
1 week ago
Dartford, Kent, United Kingdom Siamo Group Full timeWarehouse Team Leader OpportunityWe are seeking a highly motivated and organized Warehouse Team Leader to join our team at Siamo Group.Key Responsibilities:Manage all key elements of warehouse operationsParticipate in production meetings to stay informed about updates and ongoing activitiesRequirements:Warehouse or stores experienceBasic computer literacy...
-
Restaurant Team Leader
2 weeks ago
Dartford, Kent, United Kingdom Beefeater Full timeRestaurant Team Leader/ Shift Manager – The Beacon Beefeater RestaurantThe Beacon Beefeater is seeking an experienced restaurant supervisor/ shift manager to fill a key role in their team. As the vital link between the kitchen and Front of House team, this individual will play a crucial part in delivering exceptional customer service. The successful...
-
Restaurant Team Leader
2 weeks ago
Dartford, Kent, United Kingdom Beefeater Full timeRestaurant Team Leader/ Shift Manager – The Beacon Beefeater RestaurantThe Beacon Beefeater is seeking an experienced restaurant supervisor/ shift manager to fill a key role in their team. As the vital link between the kitchen and Front of House team, this individual will play a crucial part in delivering exceptional customer service. The successful...
-
Beauty Services Team Leader
1 month ago
Dartford, Kent, United Kingdom Sephora Full timeLocation: Bluewater Shopping Centre, DartfordType of contract: Permanent, Full Time At Sephora, we ignite passion in our customers, empower our teams, and assist them in becoming their best selves. We cultivate an atmosphere where individuals are appreciated, and diversity is celebrated. Each day, our global teams bring to life our mission: to transform the...
-
Beauty Services Team Leader
1 month ago
Dartford, Kent, United Kingdom Sephora Full timeLocation: Bluewater Shopping Centre, DartfordType of contract: Permanent, Full Time At Sephora, we are dedicated to inspiring our clientele, empowering our teams, and assisting them in becoming their best selves. We cultivate an atmosphere where individuals are appreciated, and diversity is celebrated. Each day, our global teams embody our mission: to...
-
Logistics Team Leader
4 weeks ago
Dartford, Kent, United Kingdom Major Recruitment Ashford Full time £32,000Major Recruitment Ashford is seeking a Logistics Team Leader to oversee operations in a dynamic warehouse setting. This role involves managing a dedicated team and ensuring efficient workflow.Shift Details: This position operates on a morning schedule, Monday to Friday, from 6am to 3pm. The annual salary for this role is £32,000.Work Environment: The role...
-
Retail Team Leader
1 month ago
Dartford, Kent, United Kingdom Dyson Full timeAbout The Position Job Overview: Dyson is embarking on an ambitious growth strategy aimed at transitioning to a model where a significant portion of sales is generated through direct and controlled channels. This position is integral to the Group Dyson Demo Store team, reporting directly to the Assistant Store Manager. You will collaborate closely with...
-
Retail Team Leader
1 month ago
Dartford, Kent, United Kingdom Dyson Full timeAbout The Position Job Overview Dyson is embarking on an ambitious growth strategy aimed at transitioning to a model where a significant portion of sales is generated through direct and controlled channels. This position is situated within the Group Dyson Demo Store team, reporting to the Assistant Store Manager and collaborating closely with various...
Contact Centre Team Leader
3 months ago
Overview:
Rydon's dynamic, supportive, fun and vibrant inbound Contact Centre has an opportunity for a Team Leader to join us on a 12 month maternity cover basis.
Every successful customer service centre is a reflection of the people who work in it and our call centre is no exception to this rule, it really is our people that make the difference.
Rydon has established a strong reputation for the quality within our new-build and maintenance sectors, creating and improving communities for the benefit of current and future generations.
Our maintenance business provides a range of expert planned and responsive maintenance services to domestic properties and commercial buildings in the social housing, health and social care sectors.
We look after a growing number of healthcare buildings for NHS Trusts, residential homes and educational facilities. Using the latest technology we ensure properties are well maintained, efficient and fit for purpose.See our careers video for more information about working for Rydon:
Job Purpose:
Do you have Team Management experience and a passion for great Customer Service? This role could be great for you
Our office is located just outside of Dartford, Kent just a short distance away from Bluewater.
When you are travelling to us we have good bus route links and only 5 minutes from the nearest railway station.
We also have free parking. It's a fun and sociable office which promotes an inclusive culture.
Reporting to the Contact Centre Manager you will ensure your team's SLAs, performance targets and quality measures are achieved whilst developing members of your team through coaching and training and identifying areas of improvements within the call centre.
Other key duties include:
- Monitoring quality, ensuring our reporting systems are fully up to date and auditable and that the correct procedures have been followed;
- Liaise with Supervisors on a day to day basis to eliminate any issues that may lead to repairs running over deadline;
- Monitor live wallboards to ensure the contractual Service Level Agreements are achieved across the whole Contact Centre;
- Management of Absence Line; resolving queries and arranging rota
- Whilst embracing and encouraging company culture among your team, you will also ensure 121 meetings are held, reviewing performance against set grading guidelines, ensuring appropriate support and development is being provided along with managing any HR related actions within your team
- Attend weekly meetings for all required contracts, ensuring adequate preparation has taken place to maintain client confidence
- With the support of the Contact Centre Manager assist with the recruitment of new Schedulers and Customer Service Operators as required
This position is offered on a 12 month FTC basis to cover maternity leave, Monday to Friday 8.00am to 5.30pm.
Experience Required:
Additional Information:
As a well established, progressive company we are committed to attracting and retaining individuals by offering an excellent benefits package that includes a wide range of core and voluntary benefits.
