Revenues & Benefits Officer

2 weeks ago


London, Greater London, United Kingdom Adecco Full time

Revenues & Benefits Officer:

-
Public Sector
Local Authority Customer Services:
£17.05 per hour PAYE / £22.
34 per hour Umbrella:
-
Full Time
Monday to Friday, 9am to 5pm, 35 hours per week:


Temporary role

  • 3 months with possible extension:
-
Hybrid working - 2 days per week in office (Ealing, W5):


  • £17.05 per hour PAYE / £22.

36 per hour Umbrella:
-
Paid Annual Leave entitlement (PAYE route only)

PURPOSE OF ROLE

  • To provide a comprehensive and in depth telephone service for council tax and housing benefit / council tax support enquiries
  • To ensure that all contacts receive a good customer experience, in a professional timely and courteous manner at all times
  • To explain both housing benefit / council tax support entitlement to the customer to enable them to agree the appropriate council tax payment arrangement
  • To accurately update / amend accountabilities with regard to agreed procedures
  • To facilitate and promote the use of online services to Ealing residents i.e Myaccount

ESSENTIAL EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES

  • Experience, understanding and knowledge of council tax and/or benefits service
  • Demonstrates excellent customer care skills by seeking to understand the needs of customers and building rapport
  • Ability to work as part of a team
  • Ability to maintain, update and interrogate computerised records, quickly and accurately
  • Proven experience of a customer services environment
  • Experience of the use of ICT solutions
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Sadie Nunn

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