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Revenues & Benefits Officer
4 months ago
London, Greater London
Salary
£19.50/Hourly
Job type
Temporary
Industry
Public Sector and Government
External Reference
JN
Category
Public Sector - Revenues & Benefits
Council Tax and Housing Benefits Customer Service Officer£19.50 per hourMon to Fri, 36 hours per weekTemporary Role Hybrid Working - 3 days in the office, 2 days at home (subject to change)
Key performance indicators
To achieve expected call taking volumesComplete enquires within call taking times.Average call wait times (Service and Department)Ensure accuracy in account and claim activity.Achieve targets for processing administrative tasks.
Purpose of role
To provide a comprehensive and in-depth telephone service for council tax and housing benefit/council tax support enquiries.
To ensure that all contacts receive a good customer experience, in a professional, timely and courteous manner always.
To explain both housing benefit/ council tax support entitlement to the customer to enable them to agree to the appropriate council tax payment arrangement.
To accurately update/amend accounts/claims with regard to agreed procedures.
To facilitate and promote the use of online services to Ealing residents e.g., Myaccount.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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To speak to a recruitment expert please contact
Beth O'reily
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