Head of Catering

1 week ago


Stirling, Stirling, United Kingdom Stirling Hotel Services Ltd Full time

The University of Stirling's award-winning campus is looking for a highly organised, motivated, and creative Head of Catering to lead a large and dynamic catering and hospitality team and help deliver an exceptional experience to students, staff, visitors and guests.


Working for Stirling Hotel Services Ltd (SHS Ltd), the University of Stirling's catering company, the Head of Catering will be responsible for developing, implementing and managing all aspects of the University's catering business.

Maximising the full revenue potential of all retail, hospitality and events catering provision for internal and external customers across multiple catering venues, through innovation and cost-effective working.


This is an excellent opportunity for an innovative senior manager, who is passionate about food quality, high standards of service and developing strong supplier & customer relationships to take the business to the next level.


The Head of Catering will be responsible for providing leadership and guidance to all team members, ensuring the team are trained and motivated to perform and operating within a clean and safe environment.


Duties Include:

  • Control and monitor the financial performance of each of the individual catering units and maintain costs within prebudgeted targets
  • Control and monitor the financial performance of all internal and external hospitality, maintaining costs within prebudgeted targets
  • Ensure all food is always presented to a high standard
  • Establish and maintain satisfactory relationships with individuals at all levels within the University and SHS Ltd
  • Implement and maintain the statutory and SHS Ltd standards of hygiene, health and safety and take any action as necessary
  • Supervise catering and waiting staff at functions
  • Plan menus in consultation with the Executive Chef
  • Recruit and train permanent and casual staff
  • Organise, lead and motivate the Catering and Hospitality team
  • To work in conjunction with the SHS Ltd General Manager and Senior Management to prepare the budget. To achieve and maintain the food and payroll cost in accordance with budget.
  • Ensure SHS Ltd and senior management receive all financial information promptly and accurately, as required
  • Regularly monitor the quality of the product and service provided to customers
  • Adhere to labour ratios and the relevant budget provisions
  • Develop strong relationships with a wide range of internal and external customers
  • Liaise with suppliers and clients achieving the best prices while maintaining quality
  • Ensure compliance with all legislative regulations including fire, health and safety licensing and employment
  • Maximise sales and meet profit and financial expectations
  • Oversee the management of facilities, e.g. checking event bookings and allocation of resources and staff
  • Plan new promotions and initiatives, and contribute to business development
  • Deal with staffing and client issues
  • Keep abreast of trends and developments in the industry, such as menus or trends in consumer tastes

Person Specification / Skills & Experience:

  • Previous experience in a senior catering/management role, with high expectation of service standards
  • Drive and determination to improve standards and profitability
  • Experience in leading the delivery of hospitality and events
  • Experience of managing a large team and operation within a highvolume environment
  • Passion for the delivery of great food and service
  • Excellent customer focus and ability to communicate at all levels
  • An appreciation of customer product and service expectations and commercial demands
  • Strong attention to detail and passionate for service maximisation and customer satisfaction
  • Financial awareness and acumen
  • Strong adherence to Food Hygiene and Health & Safety
  • Tact and diplomacy
  • Strong administration and IT skills
  • The ability to work under pressure
  • A wellorganised approach to work
  • Flexibility and the ability to solve problems and ability to think on your feet in a pressurised environment
  • Customerfacing experience

About the Business

  • Stirling Hotel Services Ltd, SHS Ltd is a subsidiary company of the University of Stirling and includes the Stirling Court Hotel and Central Hospitality Services comprising a variety of food and beverage operations including cafes, restaurants, bars and banqueting.
  • SHS Ltd creates heartfelt experiences for the students, staff, visitors and guests of Stirling Court Hotel, University catering venues and hospitality as well as meaningful opportunities for our team members.
  • Profits generated by SHS Ltd from accommodation, events, catering and conference services are reinvested in the University of Stirling to ensure enhanced student experience for this and future generations.

Salary:
£40,000.00 per year

Benefits:

  • Discounted or free food
  • Employee discount
  • Life insurance
  • Onsite parking

Schedule:

  • 8 hour shift
  • Day shift
  • Weekend availability
Abil
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