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Mental Health Mentor
3 months ago
Post Details
Casual Contract
Hourly Rate - £14.92 per hour
Interviews are expected to take place on Tuesday 28 February 2023
There is an expectation that work will be undertaken in the UK.
This role is not eligible for sponsorship. Applicants require to have existing right to work in the UK.
The Post
The post holder will form part of the Mental Health, Wellbeing and Counselling Team, based in Student Support Services, which provides a range of professional advisory and support services to current and prospective students.
They will report to the Mental Health Advisers, who in return reports to the Head of Student Guidance and Wellbeing.
The successful applicant will sensitively and professionally support students who, for reasons associated with a mental health condition, may need help with their academic studies or university experience, or are showing signs of distress.
There may be times where there will be a requirement to give support, guidance or pastoral care on commonly occurring welfare issues or queries, occasionally where standard procedures do not always exist, judging when to listen, when to give advice or guidance and when to refer the individual for professional help.
OrDescription of Duties
In carrying out their role, the post holder will:
- Work closely with Student Services colleagues and those in other teams, notably Accommodation Services, Security, the Institute of Advanced Studies and Faculties to ensure a high quality specialist mental health mentoring support service for students
- Refer students to other internal support services as appropriate e.g. student learning services, counselling, or to appropriate external services e.g. specialist charities/third sector providers
- Proactively work with student(s) who have been identified of showing signs of mental health difficulties to reduce risk of escalation, where appropriate
- Communicate effectively and professionally with staff and students throughout the university
- Respond promptly to routine enquiries
- Maintain and continually develop knowledge of internal, external and online support networks and resources for both themselves and students
- Provide specialist mental health mentoring support to students from a wide range of backgrounds, ages, levels of study, abilities, cultures, nationalities and ethnicities, those who are LGBT+ and those who have diverse needs
- Respect diversity and actively promote equality and inclusion
- Ensure own health and wellbeing in all working arrangements with students
- Operate within service protocols for confidentiality, data sharing, escalation and record keeping
Essential Criteria
Qualifications:
- Educated to degree level
- Qualification in mental health and/or counselling skills
- Significant experience of working with those with mental health conditions
- Up to date knowledge of the Higher Education Sector, student support issues and academic requirements of a degree study programme
- Knowledge of issues surrounding confidentiality and data protection
Skills:
- Welldeveloped report writing and notetaking skills, including experience of writing and managing case notes
- Committed to providing high quality, student focused support
- Excellent customer service and interpersonal skills, including the ability to communicate clearly and concisely, orally and in written form
- Effective listening and questioning skills
- Understanding of and empathy with the needs of students with mental health conditions
- Resilience and skills to work effectively with clients who may be distressed or angry, and to defuse challenging situations
- An understanding of and respect for diversity, including the ability to engage with students from a wide range of cultures and with a range of support needs
- Ability to work flexibly in response to individual needs
- Ability to plan, organise and prioritise work effectively, to manage own workload
- Selfmotivated, enthusiastic and able to work independently
- Commitment to delivering excellent service
Desirable Criteria
- Knowledge of assistive technology and equipment to support learning in higher education
- Previous work with University students in a support role
Behaviours and Competencies
The role holder will be required to evidence that they can meet the qualities associated with the following behavioural competencies, as detailed within the AUA Competency Framework.
-Managing self and personal skills
Being aware of your own behaviour and mindful of how it impacts on others, enhancing personal skills to adapt professional practice accordingly.
-Delivering excellent service
Providing the best quality service to external and internal clients. Building genuine and open long-term relationships in order to drive up service
