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Customer Service Agent

3 months ago

Luton, Luton, United Kingdom Menzies Aviation Full time

Overview
People. Passion. Pride. This is what has driven our teams since 1833.


Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 200 locations in over 37 countries, across six continents.

But at the heart of our business is our people.

If you are seeking a role with opportunities to learn and develop, this could be the beginning of an exciting journey.

Deliver high performance standards around all aspects of Customer Services and customer processing, meeting
the requirements of our Airlines and maintaining health and safety and overall good working practices in
accordance to company policies and procedures at all times

  • Provide exceptional Customer Service as per the Menzies and Airline specific standards to ensure
customer satisfaction at every step of their journey

  • Check customers' travel documentation together with relevant identification to ensure compliance with
governing bodies

  • Process Customers and baggage using automated or manual systems, follow airline specific policies
including airline requirements surrounding excess baggage and individual customer programmes

  • Board customers onto flights whist complying to safety and security procedures
  • Marshall customers onto and off aircraft in a safe, secure and efficient manner
  • Operate all equipment and systems in a safe, secure and efficient manner at all times
  • Follow procedures for passengers with regards to the acceptance of Dangerous Goods
  • Where required allocate seating to Customers
  • Issue boarding cards and baggage receipts
  • Make customer announcements in accordance with the specific airline requirements
  • Report any faults or irregularities with equipment, facilities, systems or processes to the appropriate
management

  • Deal with disruption and irregularities with confidence and composure.

Qualifications and Experience

  • Excellent people skills and be an excellent communicator.
  • Ability to drive through policies and procedures, and represent the Company in a professional manner at all
times.

  • Good working knowledge of Airline standards.
  • Be proactive, forward thinking and trustworthy individual.

Diversity


Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role.

Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.