Customer Service Director

3 weeks ago

Luton, Luton, United Kingdom DX Full time

**Role Summary**

The Customer Service Director will efficiently and effectively manage the Customer Services team, motivating and engaging the team to consistently deliver exceptional customer experiences at every opportunity. This role fully appreciates and understands customer expectations and looks to exceed expectations every time through great teamwork and an environment of continuous improvement.

**Key Responsibilities**

  • Communicate with customers at all levels, appropriately and professionally; building close working relationships with key customers via service levels and site visits
  • Build an environment of continuous service improvement and learning through utilizing the feedback of changing customer requirements and required service improvements
  • Liaise with Account Managers and General Managers to improve overall customer service satisfaction
  • Handle and resolve calls from Customer Service Advisors via internal teams and processes
  • Be a role model for delivering great service with a confident approach to talking to customers and colleagues

**Additional Information on this Role**

This role is about communicating effectively, being proactive, and having energy to get the job done We would love to see applications from people who possess the skills to make a positive difference to our customers and enjoy a fun and fast-paced working environment.

**Benefits:**

  • Competitive Rates of Pay
  • Company Funded Health Cash Plan
  • Holidays: 25 days increasing with length of service + bank holidays
  • Long Service Recognition scheme
  • Enhanced Maternity & Paternity
  • Company Pension Scheme
  • Life Assurance
  • Employee Assistance programme including 24/7 Virtual GP
  • DX Discounts Portal
  • Excellent opportunities for career progression and more

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