Corporate Services Receptionist and Administrative Support

2 weeks ago

Rainham, Greater London, United Kingdom NELFT NHS Foundation Trust Full time

Joining #TeamNELFT means you'll become part of a welcoming and supportive working environment. We're CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London, Essex, Kent and Medway. We provide community and mental healthcare services to adults and children within these areas.

The Trust has award winning equality and diversity initiatives and staff health and wellbeing activities. We invest heavily in your development, because when you are valued and supported, we provide the best care to our patients. We are a Level 3 Disability Confident Leader, have been featured in the Working Families Top 10 Employers benchmark for three consecutive years, and we have achieved a Carers UK Level 1 Accreditation. Along with our staff networks and training opportunities, we work hard to embed a just and compassionate culture here at NELFT.

Find out more about NELFT careers and what makes our Trust a great place to work, in this video

Job overview

PREVIOUS APPLICANTS NEED NOT APPLY

An exciting opportunity has arisen for a full time Band 3 Receptionist/Administrator to support the Corporate Services team at NELFT's corporate headquarters.

We are looking for a reliable individual who has a friendly, approachable and professional manner and who can communicate effectively with staff, patients and visitors. The ideal candidate will have a positive and pro-active work ethic, have excellent time keeping skills and will be able to provide good customer service, an exceptional front of house service and administrative support to the Corporate Affairs Team.

Main duties of the job

The main responsibilities of the role include:

Delivering an administrative service that promotes good customer care and supports the achievement of the Trust vision and mission. Providing an effective and efficient front of house service for the corporate headquarters. Maintaining professional and positive working relationships with all persons with whom contact is made. Maintaining confidentiality and ensuring that all information or data is held in accordance with information governance and data protection policies and practices. Communicating effectively with a range of people, either in person or on the telephone, promptly and in a professional and courteous manner whilst recognising and reducing barriers to communication. Working without supervision and ensure urgent situations are addressed swiftly. To become an onsite Fire Warden and First Aider

Working for our organisation

Starting with NELFT
NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focusing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.

Probationary Period
This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).

High Cost Area Supplement – London
This post also attracts payment for High Cost Area Supplement of 15% of the basic salary (minimum payment of £4,313 and a maximum payment of £5,436 per annum pro rata).

We reserve the right to close this vacancy early should sufficient applications be received.

Detailed job description and main responsibilities

Please see the attached job description and person specification for further details on the vacancy.

Person specification

Qualifications

Essential criteria

NVQ level 2 or equivalent standard of literacy and numeracy NVQ level 3 in relevant subject or equivalent level of proven experience

Experience

Essential criteria

Working in a busy office environment Significant administrative experience Creating and maintaining office systems Handling sensitive and confidential information

Desirable criteria

Experience of working autonomously

Knowledge & Skills

Essential criteria

NHS Priorities and Issues Good working knowledge of Outlook, Word, Excel, Power point, Access Maintain confidentiality/data protection Clear communication skills including excellent writing, data entry and presentation skills Able to construct and delivering clear information/instructions to others

Others

Essential criteria

To be aware and demonstrate the Trust Values Commitment to continuing professional development

Benefits

We believe in bringing your authentic and best self to work, in order to deliver the best care to our patients. We are committed to supporting our employees holistically. Here is a snapshot of what is on offer at NELFT:

A long-standing and award-winning approach to equality and diversity with supportive networks for ethnic minority staff, staff with disabilities or long term/chronic conditions and LGBT staff. A commitment to supporting colleagues to achieve a work life balance, through flexible working opportunities and our effortsto support our working parents and carers. This has resulted in us being recognised as a 'Top 10 Family Friendly Employer' from the Working Families Charity. Proactive health and wellbeing support, including access to our employee assistance programme, staff psychological support, individual wellbeing conversations and a network of health and wellbeing ambassadors. Detailed information about our wellbeing and benefits offer can be found in this link.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that's a job share, part time hours or another flexible pattern.

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