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Customer Service Executive
3 months ago
As a Customer Service Executive at Venta, you have the opportunity to forge long-lasting relationships with customers and have the autonomy to do what you need to do to deliver results.
You will have the benefit of our supportive team around you and our positive company culture to help you succeed. This role also comes with the opportunity for progression and training, as we are continually looking to upskill and develop our staff.
About the RoleThe Customer Service Executive role involves:
- Looking after all customers assigned to the Internal Sales Team, including before and after point of order
- Taking forward all orders from the Business Development Team and ensuring the customer is looked after from point of order onwards
- Ensuring customers are kept up to date on order/delivery updates in a timely manner
- Answering incoming calls promptly and in a friendly manner
- Responding to customer emails/enquiries within 2 hours
- Creating customer cases and following them through
- 33 days holiday (including bank holidays)
- Daily free lunch and refreshments
- Real, freshly ground coffee
- Access to Lifeworks perks and discount scheme
- Employee recognition and rewards
- Pleasant, rural location with onsite parking
- Additional holiday after 2 years of service
- Nest pension scheme
- Being part of a dynamic team with an excellent, supportive culture
We are ultimately looking for someone we can count on to embody our core values of doing the right thing, working as a team, and caring about others.
This role is perfect for someone who is:
- Proactive
- Has a customer-centric mindset
- Can use their initiative in a variety of situations
- Is used to working at a fast pace and is organised
Join us as a Customer Service Executive and contribute your customer service expertise to our team. Apply today
About CompanyWe're a values-based organisation that collaborates with forward-thinking vehicle and machinery manufacturers, creating quality lighting solutions that deliver genuine benefits.
We put people firmly at the heart of everything we do and every decision we make and strive to be an example of #bestplacetowork.
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