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Customer Service Representative

2 months ago

Winchester, Hampshire, United Kingdom Oyster Recruitment Limited Full time
Customer Service Executive Opportunity

Oyster Recruitment Limited is seeking a skilled Customer Service Executive to join their team in Winchester.

Key Responsibilities
  • Process customer returns and collections efficiently, ensuring seamless customer experiences.
  • Collaborate with the finance team to expedite credit notes and refunds.
  • Respond promptly to customer complaints, working closely with colleagues and managers to resolve issues.
  • Log and track customer complaints through to resolution, ensuring high-quality service.
  • Seek and share customer feedback to drive continuous improvement and excellence.
  • Monitor and respond to website enquiries/orders, providing exceptional customer service.
Requirements
  • Previous experience in Customer Service, preferably in luxury retail or high-net-worth customer settings.
  • Passion for delivering exceptional customer service and building strong relationships.
  • Collaborative team player, willing to support colleagues across departments to meet customer needs.
  • Familiarity with CRM systems and proficiency in Microsoft Word and Excel.
  • Knowledge of sales order processing and systems such as SAP, Sage, or Datafile.

This is an excellent opportunity for a dedicated Customer Service Executive to make a meaningful impact.