Customer Support Representative

3 weeks ago


Winchester, Hampshire, United Kingdom Lloyds Banking Group Full time

About this role

We are seeking a Customer Support Representative to join our team at Lloyds Banking Group. As a Customer Support Representative, you will be responsible for providing excellent customer service to our customers, resolving their queries and concerns in a timely and professional manner.

Key responsibilities

  • Provide exceptional customer service to our customers, responding to their queries and concerns in a timely and professional manner.
  • Resolve customer complaints and issues in a fair and transparent manner.
  • Work closely with colleagues to ensure that customer needs are met.
  • Stay up-to-date with product and service information to provide accurate and helpful advice to customers.
  • Meet or exceed performance targets and metrics.

About us

Lloyds Banking Group is a leading financial services provider, committed to helping Britain prosper. We are a values-led culture, dedicated to building a workforce that reflects the diversity of our customers and communities. We offer a wide range of benefits, including a generous pension contribution, annual performance-related bonus, and share schemes.

What we're looking for

  • A people person, with excellent communication and interpersonal skills.
  • The ability to work in a fast-paced environment, prioritizing tasks and managing multiple queries simultaneously.
  • Strong problem-solving skills, with the ability to think critically and make sound judgments.
  • A commitment to delivering excellent customer service, with a focus on meeting or exceeding performance targets and metrics.
  • A passion for working in a values-led culture, with a commitment to diversity and inclusion.

Benefits

  • A generous pension contribution of up to 15%.
  • An annual performance-related bonus.
  • Share schemes, including free shares.
  • Benefits that can be adapted to your lifestyle, such as discounted shopping.
  • 22 days' holiday, with bank holidays on top.
  • A range of wellbeing initiatives and generous parental leave policies.

How to apply

If you are a motivated and customer-focused individual, with a passion for working in a values-led culture, we would love to hear from you. Please submit your application, including your CV and a cover letter, to [insert contact information].



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