Customer Service Representative

3 days ago


Winchester, Hampshire, United Kingdom Oyster Recruitment Limited Full time

An exceptional opportunity has arisen to join a prestigious interior design business with a strong international presence and an outstanding reputation for delivering high-quality products and services.

Due to continued growth, they are seeking a highly skilled Customer Service Executive to join their team in a dynamic and supportive environment.

Key Responsibilities:

  • Coordinating customer returns, collections, and ensuring return requests are processed efficiently and effectively.
  • Collaborating closely with the finance team to ensure timely credit notes and refunds are processed.
  • Processing replacement orders, prioritizing dispatch, and keeping customers informed at all times.
  • Responding promptly to customer complaints, liaising with colleagues and managers to find suitable solutions.
  • Logging and tracking customer complaints through to resolution.
  • Actively seeking and sharing customer feedback with colleagues and other departments to drive continuous improvement.
  • Booking deliveries for new orders and coordinating with the logistics team to ensure timely dispatch.
  • Monitoring and responding to website enquiries/orders.

Requirements:

  • Previous experience in customer service, preferably in a luxury retail or high-net-worth customer setting.
  • Passionate about delivering exceptional customer service and building strong relationships.
  • Strong problem-solving skills, ensuring customer solutions are followed through.
  • Ability to remain calm under pressure, multitask, and prioritize effectively.
  • High attention to detail and strong organizational abilities.
  • Excellent written and verbal communication skills.
  • A collaborative team player, willing to support colleagues across departments to meet customer needs.
  • Experience working with international customers, preferred.
  • Familiarity with CRM systems.
  • Knowledge of sales order processing and systems such as SAP, Sage, or Datafile.
  • Proficiency in Microsoft Word and Excel.

This is a fantastic opportunity for a dedicated and customer-focused Customer Service Executive to join a dynamic and supportive team. Apply now to learn more about this exciting opportunity.



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