Customer Service Representative
3 days ago
An exceptional opportunity has arisen to join a prestigious interior design business with a strong international presence and an outstanding reputation for delivering high-quality products and services.
Due to continued growth, they are seeking a highly skilled Customer Service Executive to join their team in a dynamic and supportive environment.
Key Responsibilities:
- Coordinating customer returns, collections, and ensuring return requests are processed efficiently and effectively.
- Collaborating closely with the finance team to ensure timely credit notes and refunds are processed.
- Processing replacement orders, prioritizing dispatch, and keeping customers informed at all times.
- Responding promptly to customer complaints, liaising with colleagues and managers to find suitable solutions.
- Logging and tracking customer complaints through to resolution.
- Actively seeking and sharing customer feedback with colleagues and other departments to drive continuous improvement.
- Booking deliveries for new orders and coordinating with the logistics team to ensure timely dispatch.
- Monitoring and responding to website enquiries/orders.
Requirements:
- Previous experience in customer service, preferably in a luxury retail or high-net-worth customer setting.
- Passionate about delivering exceptional customer service and building strong relationships.
- Strong problem-solving skills, ensuring customer solutions are followed through.
- Ability to remain calm under pressure, multitask, and prioritize effectively.
- High attention to detail and strong organizational abilities.
- Excellent written and verbal communication skills.
- A collaborative team player, willing to support colleagues across departments to meet customer needs.
- Experience working with international customers, preferred.
- Familiarity with CRM systems.
- Knowledge of sales order processing and systems such as SAP, Sage, or Datafile.
- Proficiency in Microsoft Word and Excel.
This is a fantastic opportunity for a dedicated and customer-focused Customer Service Executive to join a dynamic and supportive team. Apply now to learn more about this exciting opportunity.
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