Customer Service Representative
20 hours ago
An esteemed interior design business with a strong international presence is seeking a skilled Customer Service Executive to join their team in Winchester.
Key Responsibilities:
- Efficiently process customer returns, collections, and return requests.
- Collaborate with the finance team to ensure timely credit notes and refunds.
- Prioritize replacement orders for dispatch and maintain customer updates.
- Respond promptly to customer complaints, liaising with colleagues and managers to resolve issues.
- Log and track customer complaints through to resolution.
- Seek and share customer feedback to enhance product and service quality.
- Coordinate deliveries for new orders and liaise with the logistics team.
- Monitor and respond to website enquiries/orders.
Requirements:
- Previous experience in Customer Service, preferably in luxury retail/high net worth customer settings.
- Passion for delivering exceptional customer service and building strong relationships.
- Strong problem-solving skills to ensure customer solutions are followed through.
- Ability to remain calm under pressure, multitask, and prioritize effectively.
- High attention to detail and strong organizational abilities.
- Excellent written and verbal communication skills.
- A collaborative team player willing to support colleagues across departments.
- Experience working with international customers is preferred.
- Familiarity with CRM systems and knowledge of sales order processing systems.
- Proficiency in Microsoft Word and Excel.
This is an exciting opportunity for a skilled Customer Service Executive to join a reputable interior design business.
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