Customer Service Representative

20 hours ago


Winchester, Hampshire, United Kingdom Oyster Recruitment Limited Full time

An esteemed interior design business with a strong international presence is seeking a skilled Customer Service Executive to join their team in Winchester.

Key Responsibilities:

  • Efficiently process customer returns, collections, and return requests.
  • Collaborate with the finance team to ensure timely credit notes and refunds.
  • Prioritize replacement orders for dispatch and maintain customer updates.
  • Respond promptly to customer complaints, liaising with colleagues and managers to resolve issues.
  • Log and track customer complaints through to resolution.
  • Seek and share customer feedback to enhance product and service quality.
  • Coordinate deliveries for new orders and liaise with the logistics team.
  • Monitor and respond to website enquiries/orders.

Requirements:

  • Previous experience in Customer Service, preferably in luxury retail/high net worth customer settings.
  • Passion for delivering exceptional customer service and building strong relationships.
  • Strong problem-solving skills to ensure customer solutions are followed through.
  • Ability to remain calm under pressure, multitask, and prioritize effectively.
  • High attention to detail and strong organizational abilities.
  • Excellent written and verbal communication skills.
  • A collaborative team player willing to support colleagues across departments.
  • Experience working with international customers is preferred.
  • Familiarity with CRM systems and knowledge of sales order processing systems.
  • Proficiency in Microsoft Word and Excel.

This is an exciting opportunity for a skilled Customer Service Executive to join a reputable interior design business.



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