Customer Service Representative

4 days ago


Winchester, Hampshire, United Kingdom Oyster Recruitment Limited Full time

Oyster Recruitment Limited is seeking a highly skilled Customer Service Executive to join their team in a luxury retail setting. As a key member of the team, you will be responsible for delivering exceptional customer service while building strong relationships with clients.

Key Responsibilities
  1. Manage customer returns, collections, and ensure return requests are processed efficiently.
  2. Collaborate with the finance team to process credit notes and refunds in a timely manner.
  3. Respond promptly to customer complaints and work closely with colleagues and managers to find effective solutions.
  4. Log and track customer complaints through to resolution.
  5. Seek and share customer feedback with colleagues and other departments to drive quality improvements.
  6. Monitor and respond to website enquiries/orders.
Requirements
  1. Previous experience in Customer Service, preferably in a luxury retail setting.
  2. Passionate about delivering exceptional customer service and building strong relationships.
  3. A collaborative team player, willing to support colleagues across departments.
  4. Familiarity with CRM systems.
  5. Knowledge of sales order processing and systems such as SAP, Sage, or Datafile.
  6. Proficiency in Microsoft Word and Excel.

This is an excellent opportunity for a skilled Customer Service Executive to join Oyster Recruitment Limited and contribute to the success of their luxury retail clients.



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