Customer Service Representative

3 days ago


Winchester, Hampshire, United Kingdom Oyster Recruitment Limited Full time
Customer Service Executive Opportunity

Oyster Recruitment Limited is seeking a highly skilled Customer Service Executive to join their team in Winchester. This is an exciting opportunity for a passionate individual to deliver exceptional customer service and support the growth of a high-quality interior design business.

Key Responsibilities:
  • Process customer returns, collections, and ensure return requests are handled efficiently
  • Collaborate with the finance team to process credit notes and refunds promptly
  • Manage replacement orders, prioritizing dispatch and keeping customers informed
  • Respond to customer complaints, liaising with colleagues and managers to resolve issues
  • Log and track customer complaints through to resolution
  • Seek and share customer feedback to drive product and service improvements
  • Coordinate deliveries for new orders and liaise with the logistics team
  • Monitor and respond to website enquiries/orders
Requirements:
  • Previous experience in customer service, preferably in a luxury retail/high net worth customer setting
  • Strong problem-solving skills and ability to stay calm under pressure
  • Excellent written and verbal communication skills
  • Ability to multitask, prioritize, and maintain high attention to detail
  • Collaborative team player with experience working with international customers
  • Familiarity with CRM systems and sales order processing
  • Proficiency in Microsoft Word and Excel

This is a fantastic opportunity for a customer-focused individual to make a real impact in a dynamic and growing business.



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