IT Service Desk Teamleader
2 weeks ago
Job ref:
CM1201597_
- Location:
- Sector:
- Job type:
- Salary:
- Contact:
- Published:
- Duration:
- Start date:
ASAP
- Consultant:
IT Service Desk Shift Team Leader
- On site in Preston
- Shift Work
- 6 months
- SC cleared role
- Inside IR35
- £40 - £45 ph
Skills:
- IT Helpdesk manager experience
- Leadership experience
Responsibilities include but are not limited to:
- Be central to leadership for day to day management of services
- Initial management escalation point for all support groups within the Command Centre
- Manage ServiceNow Major Incident tickets by priority and workload to ensure contract SLA's are met, tickets updated and customers informed of progress
- Manage a team of Support Analysts who will be monitoring, alerting & reporting on servers
- Facilitate Continuous Service Improvement in line with the business strategy
- Provide Management reporting for internal and customer stakeholders
- Support the Major Incident Management team by leading the technical support group
- Facilitate end to end recovery
- Provide input to daily, weekly, and monthly service review
Desirable knowledge:
- Monitoring Tools (Nagios, Smarts)
Ticketing Tools
- ServiceNow ideally but not critical
- VMware vCenter
- Windows Server
- Windows Desktop
- ITIL (v3 &/or v4)
- Leadership
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