IT Service Desk Teamleader

2 weeks ago


Preston, Lancashire, United Kingdom CBSbutler Full time

Job ref:
CM1201597_

  • Location:
Preston, Lancashire

  • Sector:
Cloud Services/ Technicians

  • Job type:
Contract

  • Salary:
£40 - £45 per hour + Inside IR35

  • Contact:
Chloe Manerowski

  • Published:
about 5 hours ago

  • Duration:
6 months +

  • Start date:

ASAP

  • Consultant:
Chloe Manerowski

IT Service Desk Shift Team Leader

  • On site in Preston
  • Shift Work
  • 6 months
  • SC cleared role
  • Inside IR35
  • £40 - £45 ph

Skills:

  • IT Helpdesk manager experience
  • Leadership experience
This role operates in 24x7 environment, covering 12 hour shifts of days and nights. Full details of this pattern will be discussed at interview.

Responsibilities include but are not limited to:

  • Be central to leadership for day to day management of services
  • Initial management escalation point for all support groups within the Command Centre
  • Manage ServiceNow Major Incident tickets by priority and workload to ensure contract SLA's are met, tickets updated and customers informed of progress
  • Manage a team of Support Analysts who will be monitoring, alerting & reporting on servers
  • Facilitate Continuous Service Improvement in line with the business strategy
  • Provide Management reporting for internal and customer stakeholders
  • Support the Major Incident Management team by leading the technical support group
  • Facilitate end to end recovery
  • Provide input to daily, weekly, and monthly service review

Desirable knowledge:

  • Monitoring Tools (Nagios, Smarts)


Ticketing Tools
  • ServiceNow ideally but not critical
  • VMware vCenter
  • Windows Server
  • Windows Desktop
  • ITIL (v3 &/or v4)
  • Leadership
The roles are for 24x7, covering 12 hours shifts of days and nights
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