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IT Technical Services Officer

3 months ago

Preston, Lancashire, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full time

We are looking for a highly motivated individual who has the enthusiasm and ability to work in a challenging but equally rewarding NHS IT environment. The post is for 12 months, but we hope during that time you will become part of a great team, whose primary role is to provide desktop IT support to users throughout the Trust and with providing quality, first point of contact for computer users requiring assistance via the IT Service desk working remotely or directly with the customer.

Please note: This role is based at Royal Preston Hospital with currently no option of home working.

Main duties of the job You must be proficient in providing first line support across the End User Compute estate and also first line support knowledge of Networks, Servers and mobile technology. This post is one of a number at this level and will provide support to users at all Trust sites.

It is also essential that you are flexible, enthusiastic and can display high levels of initiative, together with the ability to work under pressure individually and as part of a team and undertake your duties with minimum supervision. You must possess good communication skills and be able to deal with users in a pleasant and efficient manner. You may be required to participate in the Departments' out-of-hours on-call rota and working on rotation based at Preston and Chorley Hospitals. Lancashire Teaching Hospitals NHS Foundation Trust is a place where you will be encouraged to share your ideas to help improve the service, guided in your development and progression, supported in all aspects of your role by your team as well as management, and truly valued as a member of the team. If you think this sounds like the right role for you then apply now to join us About us The Trust has a number of programmes aimed at digitally enabling our clinical services.

Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.

You'll have access to varied development opportunities, learn new skills, meet fab people & do things you'd never have done. You'll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.

You'll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centers around patient care and enhancing their experience which means your role is pivotal and something really to be proud of Job description Job responsibilities
  • Provide quality support
  • Management and development of the Trusts IT Services and systems
  • Troubleshooting problems and supporting the End User Compute and Voice estate
  • Network support (wired and wireless)
  • Storage environments
  • Active Directory management and remediation
  • VMware and Cloud environment support
  • Microsoft client and server products
  • Server/client hardware and IT security
  • Implement and develop processes across the 1st,2nd and 3rd line teams to improve workflow and knowledge management
For the full job description, please see the attached document. Person Specification Knowledge and Experience Essential
  • Demonstrable previous experience in a technical support role
  • Detailed knowledge of: MS Office, PC and server hardware & troubleshooting, MS Windows 7 & 10, Active Directory
Desirable
  • Microsoft products, PC hardware and software
  • Working with Cisco network products. Experience of VM ware
Qualifications and Education Essential
  • Degree/HND level computing qualification or equivalent proven knowledge in IT & technology fields.
  • Microsoft Certified Professional certifications or other recognised IT certification
Desirable
  • Microsoft Certified Software Engineer
  • Cisco CCNP qualification
Employer details Employer name Lancashire Teaching Hospitals NHS Foundation Trust Address Lancashire Teaching Hospitals NHS Trust

Sharoe Green Lane, Fulwood

Preston

PR2 9HT Any attachments will be accessible after you click to apply. 438-PB1339-A #J-18808-Ljbffr