IT Help Desk Support

2 weeks ago


Preston, Lancashire, United Kingdom Principle Full time £28,000 - £31,000

Please note: Due to the location of the company's data centre; candidates MUST already live within a sensible commutable distance of Preston, Lancashire. Relocation is NOT an option

** Candidates requiring relocation and/or visa sponsorship CANNOT be considered **

  • The role: Technical Support (Linux Server / cPanel / Web Hosting)
  • Business: Web Hosting/Datacentre
  • Contract: Permanent, full-time, Mon to Fri fully onsite / free parking
  • Salary: £28k to £31k basic + benefits
  • Location: Near to Preston, Lancashire (PR7 postcode)
Snapshot of the role:
  • Assisting clients with level 1 & 2 support requests via email/help desk and telephone, in relation to services provided.
  • Assessing and responding to alerts from our internal monitoring system.
  • Troubleshooting client or server issues, log file analysis & more
  • Guiding and advising clients on how to independently accomplish requested tasks.
  • Carry out job duties in line with company procedures relating to ISO 9001 and ISO 27001.
Required Skills:
  • Experience of working in a root Linux environment via command line.
  • Knowledge of the underlying principles of web hosting services in a Linux environment (web, email, SSL, DNS and IP addressing, firewalls/security).
  • Experience with software management in Linux (installing/upgrading RPM's, software compiles).
  • Excellent communication skills (email, phone, face to face) when dealing with clients, colleagues and management
Desirable Skills:
  • Experience of cPanel software at a root/command line level.
  • Scripting knowledge (PHP, Perl, Bash/Shell, etc).
  • Knowledge of TCP/IP, networking, etc.
  • Virtualisation experience.
The next step:

Apply today with CV or LinkedIn profile for immediate review. All communications will be treated in the strictest of confidence by Dan at Principle.
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