ss# Crtical Shift Commander

2 weeks ago


Preston, Lancashire, United Kingdom DXC Technology Full time

Essential Job Functions

  • Answers help desk telephones for account(s) and responds to complex customer inquiries to ensure customer needs are met.
  • Assists the customer in resolving highly complex technical problems on a primary account by providing guidance regarding software and hardware problems.
  • Oversees follow ups with customers to ensure that customer inquiries are resolved within the contracted or agreed upon time frame.
  • Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation.
  • Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are successfully resolved. Recommends changes to policies and procedure to streamline operations.
  • Analyzes and evaluates inquiry/problem reports and makes recommendations to reduce help desk call rates.
  • Provides leadership and work guidance to less experienced personnel.

Basic Qualifications

  • High school diploma or G.E.D.
  • Two or more years of technical training preferred
  • Six or more years of technical or customer support experience
  • Experience working with company products and operating systems
  • Experience with solving computerrelated problems
  • Experience working with company escalation policy

Other Qualifications

  • Strong interpersonal skills for interacting with team members and clients
  • Strong communication skills
  • Strong organization and time management skills
  • Strong analytical and problem solving skills
  • Strong leadership skills to guide and mentor the work of less experienced personnel
  • Ability to work in a team environment

Work Environment

  • Office environment


  • Preston, Lancashire, United Kingdom Parker Shaw Full time

    Job description:Pay rate : £49.52ph Inside IR35Duration : 5-6 monthsClearance: Preferably SC, will consider Eligible, British nationals onlyCommand Centre Shift Commander - SC EligibleThe roles are for 24x7, covering 12 hours shifts of days and nightsThis role operates in 24x7 environment, covering 12 hour shifts of days and nights. Full details of this...

  • Shift Commander

    2 weeks ago


    Preston, Lancashire, United Kingdom CBSbutler Full time

    Job ref:CM1201597_ Location:Preston, Lancashire Sector:Cloud Services/ Technicians Job type:Contract Salary:£40 - £45 per hour + Inside IR35 Contact:Chloe Manerowski Published:about 12 hours ago Duration:6 months + Start date:ASAP Consultant:Chloe ManerowskiShift Commander On site in Preston Shift Work 6 months SC cleared roleInside IR35 £40 - £45...


  • Preston, Lancashire, United Kingdom EG Group Full time

    Role: Starbucks Shift SupervisorLocation: Preston, PR2 6UY Hours: Part-Time / Full-Time Hours Available / Permanent Hourly Rate: £12.25 Bonus Scheme: Quarterly Bonus Incentive Company: EG Group We are looking for a dedicated Shift Supervisor who can lead, inspire, and motivate a team to join our welcoming Starbucks Store Our Team Leaders are responsible for...

  • Front of House Staff

    2 weeks ago


    Preston, Lancashire, United Kingdom Haute Dolci Full time

    Haute Dolci is looking to recruit Full Time Waiters/WaitressesThe ability to work under pressure and able to work evenings and weekends 5 out of 7 is essential.Duties & responsibilities: The highest service standards and a good eye for detail You will thrive working under pressure and enjoy being part of a busy team Great planning and organisation skills You...

  • Security Officer

    2 weeks ago


    Preston, Lancashire, United Kingdom Marvellous Security Services Ltd Full time

    We are looking for a relief Officer(s) for in Blackpool AreaDuties of the security relief Officer include:Maintaining a high profile, visible security presence Gatehouse duties Providing excellent customer service Dealing with loss prevention issues Deterring antisocial behaviour, theft and criminal activity Working as part of an experienced security team...


  • Preston, Lancashire, United Kingdom CBSbutler Full time

    Job ref:CM1201597_ Location:Preston, Lancashire Sector:Cloud Services/ Technicians Job type:Contract Salary:£40 - £45 per hour + Inside IR35 Contact:Chloe Manerowski Published:about 5 hours ago Duration:6 months + Start date:ASAP Consultant:Chloe ManerowskiIT Service Desk Shift Team Leader On site in Preston Shift Work 6 months SC cleared roleInside IR35...


  • Preston, Lancashire, United Kingdom The Villa Wrea Green Full time

    EXCITING NEW OPPORTUNITYThe Villa Wrea Green is seeking to appoint a full-time Hotel Receptionist for our award-winning 4-star country house hotel.The role will involve assisting with many and varied guest requirements from check-in to check-out, answering the telephone and taking reservations ensuring excellent guest service at all times.You'll also be able...

  • Front of House Staff

    2 weeks ago


    Preston, Lancashire, United Kingdom IceBurg Full time

    Iceburg is looking to recruit Full Time Waiters/WaitressesThe ability to work under pressure and able to work evenings and weekends 5 out of 7 is essential.Duties & responsibilities: The highest service standards and a good eye for detail You will thrive working under pressure and enjoy being part of a busy team Great planning and organisation skills You...


  • Preston, Lancashire, United Kingdom EG Group Full time

    Job description:Role: Subway SupervisorLocation: Cottam, PR4 0RSHours: Part-Time / PermanentHourly Rate: £12.25Bonus Scheme: Quarterly Bonus IncentiveCompany: EG Group We are looking for a dedicated Supervisor who can lead, inspire and motivate a team to join our welcoming Subway Store Our Shift Leaders are responsible for managing the store when the...

  • Assistant Manager

    2 weeks ago


    Preston, Lancashire, United Kingdom EURO GARAGES LIMITED Full time

    Role:Starbucks Assistant ManagerLocation:Preston, PR4 3HEHours:Full Time Contract / PermanentHourly Rate:£10.80 per hourBonus Scheme:Quarterly Bonus IncentiveCompany: EG GroupWe are looking for a dedicated Assistant Manager who can lead, inspire and motivate a team to join our welcoming Starbucks store Our Assistant Managers are responsible for managing the...


  • Preston, Lancashire, United Kingdom EG Group Full time

    Job description:Role: Starbucks Assistant ManagerLocation: Wesham, PR4 3JZHours: Full Time Contract / PermanentHourly Rate: £12.50 per hourBonus Scheme: Quarterly Bonus IncentiveCompany: EG Group We are looking for a dedicated Assistant Manager who can lead, inspire and motivate a team to join our welcoming Starbucks store Our Assistant Managers are...


  • Preston, Lancashire, United Kingdom Barton Manor Hotel & Spa Full time

    Job descriptionBarton Manor is a gorgeous four star hotel, 5 minutes from J32 of the M6, nestled in between Blackpool, Trough of Bowland & Lake District. Fifty-one bedrooms, pool, gym and spa, conference & banqueting for up to 300 delegates and award-winning restaurant.Job descriptionScope of the roleWe are searching for a Full time time Receptionist to work...


  • Preston, Lancashire, United Kingdom Barton Manor Hotel & Spa Full time

    Job descriptionBarton Manor is a gorgeous four star hotel, 5 minutes from J32 of the M6, nestled in between Blackpool, Trough of Bowland & Lake District. Fifty-one bedrooms, pool, gym and spa, conference & banqueting for up to 300 delegates and award-winning restaurant.Job descriptionScope of the roleWe are searching for a Full time time Receptionist to work...


  • Preston, United Kingdom DXC Technology Full time

    **Essential Job Functions** - Answers help desk telephones for account(s) and responds to complex customer inquiries to ensure customer needs are met. - Assists the customer in resolving highly complex technical problems on a primary account by providing guidance regarding software and hardware problems. - Oversees follow ups with customers to ensure that...

  • Shift Commander

    4 weeks ago


    Preston, United Kingdom CBSbutler Full time

    Job ref: CM1201597_1674234743 - Location: Preston, Lancashire - Sector: Cloud Services/ Technicians - Job type: Contract - Salary: £40 - £45 per hour + Inside IR35 - Contact: Chloe Manerowski - Published: about 12 hours ago - Duration: 6 months + - Start date: ASAP - Consultant: Chloe Manerowski Shift Commander + On site in Preston + Shift Work + 6...


  • Preston, United Kingdom Experis LTD Full time

    **Shift Commander - DXC - Preston - 6 Months - 24x7 shift patterns - **ACTIVE SC** Our client, a market leading multi-national technology company are looking for a**Shift Commander** to join them in a **remote** capacity**.**The assignment is initially a **6-month** contract and can offer a competitive daily rate. **Role Overview**: This is an exciting...


  • Preston, United Kingdom DXC Technology Full time

    An exciting opportunity has arisen to join our IT Service Delivery team based in one of our Command Centres in Preston delivering managed service solutions using the command, control, co-ordination and communication principles. This role operates in 24x7 environment, covering 12 hour shifts of days and nights. Full details of this pattern will be discussed...


  • Preston, United Kingdom EG Group Full time

    **Role**:Starbucks Shift Supervisor **Location**:Preston, PR2 5PZ **Hours**:Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**:£11.15 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: EG Group We are looking for a dedicated Shift Supervisor who can lead, inspire and motivate a team to join our welcoming Starbucks Store! Our Team...


  • Preston, United Kingdom EG Group Full time

    **Role**: Starbucks Shift Supervisor **Location**: Preston, PR43HE **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £11.15 **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for a dedicated Shift Supervisor who can lead, inspire and motivate a team to join our welcoming Starbucks Store! Our...


  • Preston, United Kingdom EG Group Full time

    **Role**: Starbucks Shift Supervisor **Location**: Preston, PR1 6UY **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £11.15 **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for a dedicated Shift Supervisor who can lead, inspire, and motivate a team to join our welcoming Starbucks Store! Our...


  • Preston, United Kingdom EG Group Full time

    **Role**: Starbucks Shift Supervisor **Location**: Preston, PR1 6UY **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £12.25 **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for a dedicated Shift Supervisor who can lead, inspire, and motivate a team to join our welcoming Starbucks Store! Our...


  • Preston, United Kingdom EG Group Full time

    **Role**: Starbucks Shift Supervisor **Location**: Preston, PR2 5PZ **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £10.55 **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for a dedicated Shift Supervisor who can lead, inspire and motivate a team to join our welcoming Starbucks Store! Our...


  • Preston, United Kingdom EG Group Full time

    **Role**: Starbucks Shift Supervisor **Location**: Preston, PR2 6UY **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £10.55 **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for a dedicated Shift Supervisor who can lead, inspire and motivate a team to join our welcoming Starbucks Store! Our...


  • Preston, United Kingdom EG Group Full time

    **Role**:Starbucks Shift Supervisor **Location**:Preston, PR2 6UY **Hours**:Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**:£12.25 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: EG Group We are looking for a dedicated Shift Supervisor who can lead, inspire, and motivate a team to join our welcoming Starbucks Store! Our Team...


  • Preston, United Kingdom EG Group Full time

    **Role**: Starbucks Shift Supervisor **Location**: Preston, PR2 5PZ **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £11.15 **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for a dedicated Shift Supervisor who can lead, inspire and motivate a team to join our welcoming Starbucks Store! Our...


  • Preston, United Kingdom EG Group Full time

    **Role**: Starbucks Shift Supervisor **Location**: Preston, PR2 6UY **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £11.15 **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for a dedicated Shift Supervisor who can lead, inspire and motivate a team to join our welcoming Starbucks Store! Our...


  • Preston, United Kingdom EG Group Full time

    **Role**:Starbucks Shift Supervisor **Location**:Wesham, PR4 3HE **Hours**:Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**:£11.15 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: EG Group We are looking for a dedicated Shift Supervisor who can lead, inspire, and motivate a team to join our welcoming Starbucks Store! Our Team...


  • Preston, United Kingdom EG Group Full time

    **Role**: Starbucks Shift Supervisor **Location**: Preston, PR4 3HE **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £11.15 **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for a dedicated Shift Supervisor who can lead, inspire and motivate a team to join our welcoming Starbucks Store! Our...


  • Preston, United Kingdom EG Group Full time

    **Role**: Starbucks Shift Supervisor **Location**: Preston, PR4 3JZ **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £11.15 **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for a dedicated Shift Supervisor who can lead, inspire and motivate a team to join our welcoming Starbucks Store! Our...


  • Preston, United Kingdom EG Group Full time

    **Role**: Starbucks Shift Supervisor **Location**: Preston, PR1 6UY **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £11.15 **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for a dedicated Shift Supervisor who can lead, inspire and motivate a team to join our welcoming Starbucks Store! Our...


  • Preston, United Kingdom EG Group Full time

    Job description:Role: Starbucks Shift SupervisorLocation: Preston, PR2 6UYHours: Part-Time / Full-Time Hours Available / PermanentHourly Rate: £12.25Bonus Scheme: Quarterly Bonus Incentive!Company:  EG Group We are looking for a dedicated Shift Supervisor who can lead, inspire, and motivate a team to join our welcoming Starbucks Store! Our Team...


  • Preston, United Kingdom EG Group Full time

    Role: Starbucks Shift SupervisorLocation: Westholme, PR4 3HE Hours: Part-Time / Full-Time Hours Available / Permanent Hourly Rate: £12.25 Bonus Scheme: Quarterly Bonus Incentive! Company: EG Group We are looking for a dedicated Shift Supervisor who can lead, inspire, and motivate a team to join our welcoming Starbucks Store! Our Team Leaders are...


  • Preston, United Kingdom EG Group Full time

    Job description:Role: Starbucks Shift SupervisorLocation: Westholme, PR4 3HEHours: Part-Time / Full-Time Hours Available / PermanentHourly Rate: £12.25Bonus Scheme: Quarterly Bonus Incentive!Company:  EG GroupWe are looking for a dedicated Shift Supervisor who can lead, inspire, and motivate a team to join our welcoming Starbucks Store! Our Team Leaders...