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Hotel Receptionist Full Time
3 months ago
Job description
Barton Manor is a gorgeous four star hotel, 5 minutes from J32 of the M6, nestled in between Blackpool, Trough of Bowland & Lake District.
Job description
Scope of the role
We are searching for a Full time time Receptionist to work 5 days per week The role is highly guest focused and needs a friendly, organised person with a professional approach, great administration and written skills, and an excellent eye for detail.
A warm, kind telephone manner, followed by a meticulous booking and an effervescent welcome that ensures our guests are excited about their stay.
Core Job Responsibilities & Duties
As Hotel Receptionist, you'll be responsible for consistently delivering the exceptional customer service this property has built a reputation on providing over many years.
You will already be an established professional with a knowledge of the hospitality industry who lives breathes and sleeps exceptional service.
You will be confident in responding to incoming queries to the hotel, whilst checking-in guests and all the time ensuring you provide an exceptional first impression.
As a Receptionist at Barton Manor Hotel & Spa you will enjoy every part of making our guest stay memorable, enjoyable & relaxing so they want to return time and time again.
Up selling facilities in the hotel such as Leisure Club, Beauty and Walled Garden Restaurant.Understanding the business and keeping up to date with hotel's selling strategy and promotions
Shifts are on a rota basis and will be 5 days a week spread over 7 days.
Personality
Strong sense of need for achievement of goals and success
Ability to work under own initiative
Good listening skills and the ability to anticipate business needs
Able to develop relationships with the hotel teams
Capacity to read situation, understand environments and respond accordingly
High level of motivation, determination, and commitment
Experience & Qualifications
1 years Hotel Reception experience
A strong command of both written and spoken English
Computer literate with experience of Excel
Knowledgeable of hotel technology:
Rezlynx PMS, Channel Manager, GDS, CRS, Extranets desirable however training can be provided
Job Types:
Full-time, Permanent
Salary:
From £9.97 per hour
Schedule:
- 8 hour shift
Supplemental pay types:
- Tips
Work Location:
One location
