Help Desk Administrator
2 weeks ago
About us:
JFN Integrated Solutions Ltd are a Family owned business.
We pride ourselves on providing a First-Class service for all of our customers and provide great career opportunities, progression and development to all of our team.
Working in the Construction and Service sector we undertake Fire Alarm, Life Safety Systems, Security Systems and Electrical Testing, Installation and Maintenance.
About the Role:
To provide a comprehensive, administrative support to the Service & Maintenance Department.
Due to a number of new and exciting contract wins, JFN are pleased to bring these new roles into our business.
- Coordinating Service Visits and Reactive Call-Outs
- Creating and sending customer reports and KPI data
- Scheduling of the Service Engineers diary
- Maintaining our own Software system and also updating our Customers own systems.
- Answering telephone calls / taking messages and updating our CRM
- Ensuring Company standards and Third-Party Accreditation requirements are met and exceeded
Essential Skills:
- Good understanding of Microsoft Office.
- Ability to learn new Software Solutions.
- Well organised with excellent time management skills.
- Ability to work well within a Team but also be autonomous.
- Commitment to delivering First Class Customer Service.
- Excellent verbal, non verbal and written communication skills.
- Great attention to detail.
Desirable Skills:
- Experience of working within the Fire, Life Safety, Electrical and Security Industries.
- Previous experience within a similar role.
Benefits:
- Additional leave
- Casual dress
- Company events
- Company pension
- Free parking
- Referral programme
Schedule:
- 8 hour shift
- Monday to Friday
Work Location:
In person
Reference ID:
JFN177HD
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