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Customer Support Administrator
3 months ago
- Administration
- Customer Service
- £24,000**Fantastic opportunity for an Administrator with strong communication skills to join their customer service team. You will be self-motivated, enthusiastic, bright and able to work independently and on your own initiative.
In this role you will be responsible for managing all aspects of the customer order process in a timely, accurate and efficient manner.
Manage & resolve any issues that may occur which involve deliveries, returns, pricing, order entry, credits and ensure all customer orders and queries are seen through to completion and to the customer's satisfaction and expectations.
Main responsibilities:
- Processing customer refunds and credits
- Answering customer enquires
- Updating CRM System with customer information
- Providing customer support with orders and delivery enquires
- Customer quoting
- Invoicing customers
Key Skills:
- Previous Administration experience
- Excellent telephone manner
- Good communications skills
- Excellent time management and organisational skills
